Rita Silva
Toronto,ON
Summary
I genuinely enjoy connecting with people and ensuring every guest feels truly welcomed. Now, I am eager to apply this passion for service and relationship-building in a fresh environment outside the traditional hotel sector, bringing a unique perspective to a new challenge.
Overview
8
8
years of professional experience
Work History
Reservations Assistant
Origine Porto Gaia, a Tribute Portfolio Hotel
04.2025 - 03.2026
- Group and individual reservations;
- Communicated with guests to collect necessary information for reservation confirmations.
- Maintained organized records of bookings and cancellations to support front desk operations.
Hotel Reservations Agent
Sofitel Legend The Grand
05.2023 - 11.2024
- Consortia Management
- Managed incoming reservation requests through hotel management software for accurate bookings.
Front Desk Agent
Anantara Grand Hotel Krasnapolsky
11.2021 - 05.2023
- Managed check-in and check-out processes using hotel management systems efficiently.
- Handled guest inquiries and resolved concerns promptly for improved satisfaction.
- Updated guest profiles regularly for personalized service during their stay experiences.
Restaurant Waiter/Front Desk Agent
Le Friquet Hotel
05.2021 - 10.2021
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Maintained cleanliness and organization of dining areas during service shifts.
- Assisted in setting up dining areas for special events and occasions, as well in the hotel reception
Front Desk Agent
Vilalara Thalassa Resort & SPA
06.2019 - 11.2019
- Processed payments accurately to streamline transaction workflows at the front desk.
- Coordinated with housekeeping to confirm room availability before guest arrivals.
- Introduction to Opera PMS system
Front Desk Intern
NH Collection Porto Batalha
02.2018 - 05.2018
- Introduction to SAP system;
- Cross-training in F&B, SPA and Housekeeping departments
Education
Post-Graduate Certificate - Hotel Management
Escola Superior De Educação
Coimbra, PT09.2019
Bachelor of Tourism Studies - Tourism
Escola Superior De Educação
Coimbra, PT07.2018
Skills
- Calendar management
- Customer Service
- Teamwork
- Multicultural Awareness
- Organizational skills
- Adaptability and flexibility
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
French
Limited Working
Interests
- Team Sports
- Passion for Music
- Cooking
- Running
Timeline
Reservations Assistant
Origine Porto Gaia, a Tribute Portfolio Hotel
04.2025 - 03.2026
Hotel Reservations Agent
Sofitel Legend The Grand
05.2023 - 11.2024
Front Desk Agent
Anantara Grand Hotel Krasnapolsky
11.2021 - 05.2023
Restaurant Waiter/Front Desk Agent
Le Friquet Hotel
05.2021 - 10.2021
Front Desk Agent
Vilalara Thalassa Resort & SPA
06.2019 - 11.2019
Front Desk Intern
NH Collection Porto Batalha
02.2018 - 05.2018
Post-Graduate Certificate - Hotel Management
Escola Superior De Educação
Bachelor of Tourism Studies - Tourism
Escola Superior De Educação