Rita Tello

• Determined job urgency and priorities to satisfy customer requirements.
• Troubleshot and resolved customer complaints and issues.
• Adhered to company policies, procedures and system documentation requirements.
• Led and executed customer support team strategy to reach company support goals.
• Licensing
• Providing Support to tech while out on field working on towers.

• Provided inside support to sales representatives
• Processed credits and exchanges
• Collections in accounts receivable
• Assisted walk-in customer by showing samples, taking measurements and taking orders
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer requests for products, services, and company information.

• Handled high volumes of ingoing and outgoing calls to resolve vehicle-related customer concerns for General

Motors

• Ensured customer satisfaction by identifying issues and coordinating with dealers to arrange diagnostic testing

and other services

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Complied with company policies and procedures by encouraging positive and effective work environment among employees.