RITA V. OVERTON
Las Vegas,NV
Summary
Healthcare Administration Professional dedicated to enhancing patient care and streamlining operations. Improved efficiency and ensured family satisfaction through effective coordination across departments and utilization of EPIC. Committed to delivering high-quality healthcare services and fostering a collaborative environment.
Overview
23
23
years of professional experience
Work History
School Crossing Guard
ALL CITY MANAGEMEN SERVICES
Las Vegas, NV
09.2023 - Current
NICU & MFCU/Inpatient Service Specialist
CHILDREN’S HOSPITAL COLORADO
Aurora, CO
02.2006 - 01.2021
- Delivered customer service to families, addressing inquiries and concerns to enhance patient experience
- Conduct regular visits with families to assess needs
- Set up and maintain patient charts
- Supported healthcare providers by coordinating patient care and ensuring timely access to necessary information
- Utilize EPIC System to admit/discharge/transfer patients
- Route H&P; Discharge Summary
- Enter and update data in Epic, Emergin and Nurse Call
- Managed multi-line phone system, facilitating effective communication between families and healthcare team
- Procure necessary office supplies for the entire unit to ensure operational efficiency
- Staff Maternal Fetal Unit for high risk deliveries
- Utilize COVIS System for Birth Certificate and Acknowledgement of Paternity
Kidney and Liver Transplant Staff Assistant III
THE CHILDREN’S HOSPITAL
Denver, CO
09.2003 - 05.2010
- Retrieve/transcribe lab data to patient flow sheets
- Enter outside lab data in Epic
- Placed orders for radiology exams following established protocols
- Screen and relay messages for patients, PCPs, pharmacies, and other business inquiries
- Maintain and update patient/PCP address and phone list, liver and kidney transplant standing orders
- Set-up/maintain patient charts
- Maintain patient document and program filing
- Type form letters/transcribe dictation for liver and kidney transplant
- Maintained systematic organization of patient charts and updating
- Updated on-call calendar with schedule changes and patient follow-up
- Reached out to patients for appointment confirmations for confirmation with clinic/lab/radiology appointments
- Order and manage office supplies and equipment to ensure operational readiness
- Maintain department budget
- Update documentation on liver/kidney patients in UNOS
- Coordinate monthly Kidney Team Meeting to facilitate team communication and collaboration
Education
High School Diploma -
WALTON HIGH SCHOOL
Bronx, NYSkills
- Patient safety protocols
- Excellent organizational skills
- Detail-oriented
- Effective communication
- Interdepartmental communication
- Team Player
- Initiative
Timeline
School Crossing Guard
ALL CITY MANAGEMEN SERVICES
09.2023 - Current
NICU & MFCU/Inpatient Service Specialist
CHILDREN’S HOSPITAL COLORADO
02.2006 - 01.2021
Kidney and Liver Transplant Staff Assistant III
THE CHILDREN’S HOSPITAL
09.2003 - 05.2010
High School Diploma -
WALTON HIGH SCHOOL