Rita G Alvarez
Huntington Park,CA
Summary
Proven to enhance customer satisfaction and improve office efficiency, I leveraged my organization and problem-solving skills at St. Martha Catholic Church. Excelling in roles requiring exceptional customer service and data entry acumen, I significantly contributed to streamlining operations and fostering client relations, embodying a results-driven approach without explicitly stating it. Customer Service is something that in every Job I have contributed and have become very skilled at. Helping people and maintaining a positive environment is something I prioritize.
Overview
3
3
years of professional experience
Work History
Receptionist, Data Entry
St. Martha Catholic Church
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with planning office events and meetings for smooth execution.
Cashier
Honeytart Bakery
01.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Walgreens
02.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree - Arts
University of California, Irvine
Irvine, CANo Degree - Architecture
East Los Angeles College
Monterey Park, CA06.2025
High School Diploma -
Huntington Park Senior High
Huntington Park, CA06.2021
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Office Administration
- Data inputting
- Problem-Solving
- Attention to Detail
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist, Data Entry
St. Martha Catholic Church
06.2023 - Current
Cashier
Honeytart Bakery
01.2023 - 06.2023
Cashier
Walgreens
02.2022 - 12.2022
No Degree - Arts
University of California, Irvine
No Degree - Architecture
East Los Angeles College
High School Diploma -
Huntington Park Senior High
Similar Profiles
Adriana DuarteAdriana Duarte
Volunteer Catechist Grade 5th & 6th at St Martha Catholic ChurchVolunteer Catechist Grade 5th & 6th at St Martha Catholic Church
Aiden AcevesAiden Aceves
Teacher's Assistant at Saint Jeanne De Lestonnac Catholic High SchoolTeacher's Assistant at Saint Jeanne De Lestonnac Catholic High School
Lauren LewickiLauren Lewicki
5th Grade Teacher at St. Martha Catholic School5th Grade Teacher at St. Martha Catholic School