Rita Rose Matusik
Highland,CA
Summary
Proven track record in enhancing guest and patient experiences, notably with Wildwood Canyon Villa, by leveraging exceptional communication and safety awareness. Demonstrated ability to work under pressure, achieving seamless teamwork and optimal satisfaction. Skilled in emergency preparedness and patient advocacy, I bring a strong work ethic and problem-solving abilities to any team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Attractions Cast Member
Walt Disney Company
10.2022 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
Med Tech / Care Partner
Wildwood Canyon Villa Assisted Living & Memory Care
07.2023 - 06.2024
- Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
- Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by providing personalized care and support throughout their stay.
- Contributed to a welcoming atmosphere by maintaining clean and organized patient rooms, common areas, and workspaces.
In Home Caregiver
Myself
10.2020 - 12.2022
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Dementia Care
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
Education
Nursing
Crafton Hills College
Yucaipa, CADiploma -
Redlands East Valley High School
Redlands, CA06.2003
Skills
- Exceptional communication
- Tour Guiding Experience
- Performance under pressure
- Safety awareness
- Customer Service
- Strong Work Ethic
- Customer service expertise
- Safety Guidelines
- Ride Control Operation
- Emergency Evacuation
- Emergency Preparedness
- Crowd Security
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Effective Communication
Certification
BLS Certification
CNA Certification
Timeline
Med Tech / Care Partner
Wildwood Canyon Villa Assisted Living & Memory Care
07.2023 - 06.2024
Attractions Cast Member
Walt Disney Company
10.2022 - Current
In Home Caregiver
Myself
10.2020 - 12.2022
Nursing
Crafton Hills College
Diploma -
Redlands East Valley High School
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