Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Rithania Dominique

Sunrise,FL

Summary

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

LabCorp
11.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.

Bank Services

First Data
10.2016 - 11.2020
  • Have sufficient knowledge about banking products and services and respond to all inquiries accordingly
  • Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied
  • Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction with the company
  • Participated in community events to promote bank services while fostering positive relationships with local businesses and organizations.
  • Increased referral rates to other bank services by educating customers on available financial products.
  • Collaborated with team members to achieve branch sales targets through cross-selling efforts and promotion of bank services.
  • Actively participated in community events, representing the branch and promoting bank services to prospective customers.

Citizens One Loans

First Data
10.2016 - 08.2017
  • Advise loan holders on financial status and method of payments as well as, handling complaints and take appropriate action in resolving them
  • Explain to customer the type of loan and options that are available, including providing them with the terms of service
  • Maintain customer confidence by keeping loan information confidential
  • Managed challenging behaviors using de-escalation techniques and positive reinforcement strategies.
  • Adapted instructional materials to meet diverse learning styles and accessibility requirements of each student.
  • Collaborated with teachers to develop personalized education plans for students with special needs.
  • Implemented research-based interventions to address specific academic deficits in reading, writing, or math skills.

Loan Officer/ Case Manager

CW Marketing (Green Valley Cash)
04.2015 - 09.2016
  • Provided Customer Service to customers needing information on loan process, applying online for loan, understanding terms of the loan as many times as needed, assisting customers in adding payments towards the loan, paying loan off in full, and reapplying
  • Recorded Vital financial information for applicants
  • Gathered financial information from Banks (Chase, Huntington, PNC)
  • Verified private information for all applicants (Underwriting)
  • Provided realistic loan amounts to all qualified applicants (New & Returning)
  • Communicated with clients either to request or to provide information
  • Completed loan contracts and counsel clients on policies and restrictions
  • Conducted Flex Pay loans & Installment Loans
  • Updated job knowledge on types of loans and other financial services
  • Go the extra mile to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
  • Complied with laws and regulations and adhered to lending compliance guidelines

United Healthcare Verification Specialist/QA Analyst Selective Healthcare
10.2015 - 02.2016
  • Help create and test new reports for accuracy and make any adjustments if necessary
  • Compile data for each loan reviewed and corrective action needed based on criteria established by clients, governments programs and/or management
  • Notify patient/ family of any deductibles, co-payments or deposits required at the time of service or registration and collects payments as appropriate

CVS Pharmacy Representative/Medical Data Entry Specialist

Convey Health Solutions
01.2013 - 08.2015
  • Educate beneficiaries on how the plan works; Including benefits, cost sharing, and levels of coverage
  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a timely manner
  • Communicate with coworkers, management, staff, customers, and others within the environment in a courteous and professional manner
  • Promoted inclusion by fostering relationships between general education students and those with special needs.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.
  • Processed high volumes of prescriptions accurately under time pressure while maintaining attention to detail.
  • Maintained a clean and organized work environment to ensure efficiency and prevent errors in medication preparation or dispensing.
  • Contributed to continuous improvement initiatives within the pharmacy, identifying areas for process optimization and implementing effective solutions.
  • Conducted regular audits of prescription records, ensuring compliance with federal and state regulations.

Teleperformace USA
07.2010 - 12.2012
  • Resolve product or service inquiries by asking probing questions, determining the cause of the issue and selecting the best solution to drive brand advocacy
  • Provide proactive support to customers to inspire continued use of online merchant tools and resources
  • Utilize consultative selling techniques to identify and offer customer solutions that will provide value to our merchants

Education

Associate in Arts - Communication Studies

Broward College
12.2018

High School Diploma - General Studies

Plantation High School
05.2009

Skills

  • Microsoft Office Word
  • Microsoft Office Excel
  • Microsoft Office PowerPoint
  • Microsoft Office Outlook
  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration

Timeline

Administrative Assistant

LabCorp
11.2020 - Current

Bank Services

First Data
10.2016 - 11.2020

Citizens One Loans

First Data
10.2016 - 08.2017

United Healthcare Verification Specialist/QA Analyst Selective Healthcare
10.2015 - 02.2016

Loan Officer/ Case Manager

CW Marketing (Green Valley Cash)
04.2015 - 09.2016

CVS Pharmacy Representative/Medical Data Entry Specialist

Convey Health Solutions
01.2013 - 08.2015

Teleperformace USA
07.2010 - 12.2012

High School Diploma - General Studies

Plantation High School

Associate in Arts - Communication Studies

Broward College

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Rithania Dominique