Ritny Miller
Jacksonville
Summary
Administrative and customer service professional with 6+ years of experience in healthcare, education, office support, and direct care services. Skilled in patient registration, insurance verification, scheduling, data entry, HIPAA compliance, records management, and customer service. Known for accuracy, strong communication, and professionalism in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Substitute Teacher
ESS
Little Rock, AR
11.2025 - Current
- Adapted lesson plans to meet diverse student needs and learning styles.
- Ensured classroom management and maintained a positive learning environment.
- Collaborated with teachers to support curriculum implementation and student engagement.
- Assisted in assessing student performance and providing constructive feedback.
Direct Support Professional
Integrity
Little Rock, AR
09.2022 - Current
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Monitored client progress, documenting changes in behavior and health status accurately.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Patient Access Representative
Conifer Health
Sherwood, AR
10.2020 - 02.2024
- Facilitated patient registration and verification processes to streamline admissions.
- Managed insurance verification and pre-authorization tasks to enhance accuracy.
- Collaborated with clinical staff to resolve patient inquiries efficiently.
- Trained new representatives on software systems and customer service protocols.
- Maintained electronic patient records while ensuring compliance with HIPAA regulations and organizational policies.
Receptionist
Gwatney Buick GMC
Sherwood, AR
08.2018 - 10.2020
- Managed front desk operations, ensuring efficient appointment scheduling and client check-in processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Coordinated communication between departments, facilitating smooth information flow and operational efficiency.
- Maintained organized filing systems for client records, improving accessibility and compliance with data management protocols.
Education
Associate of Applied Science -
University of Arkansas - Pulaski Technical College
North Little Rock, ARSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Data entry
- EMR
- Problem-solving
- Multi-line telephone systems
- Microsoft Office Suite
- Administrative Supports
- Scheduling & Calendar Management
Certification
- RDA - Registered Dental Assistant
- First Aid/CPR Certified
- HIPAA Compliance Training
Timeline
Professional Substitute Teacher
ESS
11.2025 - Current
Direct Support Professional
Integrity
09.2022 - Current
Patient Access Representative
Conifer Health
10.2020 - 02.2024
Receptionist
Gwatney Buick GMC
08.2018 - 10.2020
Associate of Applied Science -
University of Arkansas - Pulaski Technical College