Riva Brown
Moss Point,MS
Summary
Dynamic professional with a proven track record in customer service and problem-solving honed at Boom Town Casino and Walmart. Excelled in teamwork, effectively communicating to resolve customer inquiries, and enhancing satisfaction. Skilled in multitasking and time management, consistently prioritizing customer needs and boosting service efficiency.
Overview
30
30
years of professional experience
Work History
Patrol School Officer
Pascagoula Police Department
06.2021 - Current
- Enhanced public safety by patrolling assigned areas.
- Provided security and safety to school staff and students.
General Custodial Worker
ABM Janitorial Services
03.2021 - Current
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
Players Club Representative
Boom Town Casino
03.1995 - 06.2005
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Cashier
Walmart
02.1996 - 03.1998
- I greet customers entering the store and respond quickly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions accurately.
Education
No Degree - Cosmetology
Academy of Hair Design
D'Iberville, MSHigh School Diploma -
Moss Point High School
Moss Point, MS05-1989
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Understanding customer needs
- Effective communication
- Verbal and written communication
- Decision-making
Timeline
Patrol School Officer
Pascagoula Police Department
06.2021 - Current
General Custodial Worker
ABM Janitorial Services
03.2021 - Current
Cashier
Walmart
02.1996 - 03.1998
Players Club Representative
Boom Town Casino
03.1995 - 06.2005
No Degree - Cosmetology
Academy of Hair Design
High School Diploma -
Moss Point High School
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