Riva George
Spring Branch
Summary
Experienced Account Manager with a background in aviation insurance and small business ownership. Proven ability to build lasting client relationships, manage complex policies, and deliver exceptional customer service. Skilled at guiding clients through insurance transitions and optimizing policy management.
Overview
5
5
years of professional experience
Work History
Account Manager
BWI Aviation Insurance Company
01.2024 - Current
- Sell and manage all non-owned and owned aircraft insurance policies, specializing in transitional pilots
- Handle policy changes, renewals, and endorsements to meet client needs and ensure compliance
- Leverage strong customer service skills to win new business and guide clients transitioning from renters' to owned aircraft policies
- Build and maintain long-term client relationships, resolving issues and tailoring insurance solutions
- Coordinate between clients, underwriters, and internal teams for smooth policy management
- Communicate effectively to support clients and explain complex insurance information
- Awarded the Rising Star Award for outstanding performance and client service excellence
Business Owner
Rivas Roadhouse
01.2020 - 07.2023
- Managed daily operations including staffing, finances, and customer service
- Developed and implemented marketing strategies to grow the business and increase customer engagement
- Booked and coordinated live music events, enhancing the venue's appeal and customer experience
- Collaborated with the community to organize charity events and outreach initiatives
- Oversaw vendor relations, inventory, and supply chain management to ensure smooth operations
Education
Associate's Degree - Administration of Justice
Santa Rosa Junior College
Santa Rosa, CA01.2012
Skills
- FileMaker
- Google Docs
- RingCentral
- Proficient in service team leadership
- Excellent customer interaction and communication
- CRM software
- Customer satisfaction
- Proven ability to work effectively under pressure
Timeline
Account Manager
BWI Aviation Insurance Company
01.2024 - Current
Business Owner
Rivas Roadhouse
01.2020 - 07.2023
Associate's Degree - Administration of Justice
Santa Rosa Junior College
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