Rivaldo Etienne
Tamarac,FL
Summary
Motivated and detail-oriented sales professional with strong communication, relationship-building, and organizational skills. Experienced in customer engagement, lead qualification, CRM management, and administrative support within fast-paced environments. Proven ability to identify client needs, coordinate schedules, maintain accurate records, and support sales operations from prospecting through follow-up. Adaptable self-starter with a proactive mindset and passion for delivering exceptional customer experiences while contributing to team growth and revenue goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Insurance Sales Agent
Guardian Life & Health
Fort Lauderdale, Florida
03.2023 - 05.2026
- Served as the first point of contact for customers, providing professional communication and support while building positive relationships.
- Maintained accurate customer records, appointment details, and follow-up activities within CRM systems and internal databases.
- Collaborated with team members to refine sales strategies, driving improved sales performance.
- Negotiated contracts with employers or individuals to secure new business opportunities.
- Increased sales through consultative sales approach and focused relationship building with new and existing policyholders.
- Managed multiple responsibilities simultaneously while maintaining strong attention to detail and organizational accuracy.
- Assisted with event preparation, promotions, and customer outreach initiatives.
- Coordinated scheduling and calendar management for customer consultations and team meetings.
Sales Representative Team Leader
T-ROC
Parkland, FL
06.2018 - 11.2021
- Coordinated team meetings to develop strategies and track progress toward sales goals.
- Demonstrated strong follow-through by handling tasks independently and meeting deadlines consistently..
- Negotiated contracts with customers to secure sales deals.
- Maintained professional communication with customers, vendors, and internal departments.
- Engaged with each customer, delivering professional and courteous support for sales and service needs.
- Analyzed daily sales figures to pinpoint areas for team performance enhancement.
- Assisted in preparing reports, tracking metrics, and organizing information for management review.
- Organized files, managed data entry, and ensured documentation accuracy across multiple systems.
Education
High School Diploma -
Stranahan High School
Fort Lauderdale, FL05-2017
Skills
- Business Development Support
- Lead Qualification & Prospecting
- CRM Management & Data Accuracy
- Relationship Building
- Customer Communication
- Calendar & Appointment Coordination
- Sales Support Administration
- Needs Assessment
- Organizational & Multitasking Skills
- Follow-Up & Client Engagement
- Sales Reporting & Data Tracking
- Event Support & Customer Outreach
- Problem Solving
- Time Management
- Adaptability in Fast-Paced Environments
Languages
English
Native/ Bilingual
Creole
Native/ Bilingual
Additional Strengths
- Goal-Driven and Sales Focused
- Strong Interpersonal Communication
- Detail-Oriented and Organized
- Quick Learner with Proactive Mindset
- Flexible and Adaptable
- Team Collaboration and Relationship Management
- CRM Software
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Google Workspace
- Data Entry & Reporting
- Calendar Management
- Customer Database Management
Certification
- Life and Health (License 2-15)
Timeline
Health Insurance Sales Agent
Guardian Life & Health
03.2023 - 05.2026
Sales Representative Team Leader
T-ROC
06.2018 - 11.2021
High School Diploma -
Stranahan High School