Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rivaldo Hunter

Orlando,FL

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

6
6
years of professional experience

Work History

West Palm Beach International Airport / Wheelchair Assistant

Rivaldo Hunter
09.2017 - 08.2018
  • Transported disabled / heavy built passengers through the airport to their taxi
  • Retrieved passenger's luggage and loaded luggage on aircraft
  • Provided excellent passenger experience through airport processes and passenger requests
  • Ensured passengers had the best experience and were well taken care of from pickup to drop off location.

Customer Support/Sales Associate

Verizon Wireless
02.2019 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Trulieve Medical Dispensary / Patient Consultant

Rivaldo Hunter
09.2021 - 01.2022
  • Daily compliance with policies including but not limited to; state/local regulation compliance, security protocols, & operating procedures
  • Point of contact for all phone calls to schedule patients, input accurate and timely data entry of patient and/or customer profiles for check in on appointments
  • Create an exceptional customer service experience as front desk receptionist through education, knowledge of products and salesmanship whilst obtaining customer loyalty
  • Assist in maintaining cleanliness of all surfaces at point-of-sale areas and the dispensary facility & facilitating the flow of traffic within the dispensary.

Barista

Starbucks
02.2022 - 10.2022
  • Sanitized coffee equipment multiple times during each shift;
  • consistently maintained store cleanliness
  • Prepare and serve customer food orders, ensure that all items on display are handled according to food safety regulations

• Operated POS system, facilitating over 150 transactions each day and responsibly opening and closing the register at the beginning and end of each shift

  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Sales Associate

Divine Wellness
01.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Supported team in daily retail operations assisting with a wide variety of tasks including opening/product recommendations, providing information and escalating as needed to ensure a positive customer experience.

Education

HIGH SCHOOL DIPLOMA -

Plantation High School
Plantation, FL
01.2017

Skills

  • Great communication skills
  • Excellent negotiating skills
  • Excellent customer service
  • Quick learner
  • Confident
  • Takes initiative
  • Great telephone manner
  • Fast paced
  • Disciplined
  • Able to multi-task
  • Excellent memorization skills
  • Goal-Oriented
  • Cash Handling
  • Flexible Schedule
  • POS System Operation

Timeline

Sales Associate

Divine Wellness
01.2023 - 12.2023

Barista

Starbucks
02.2022 - 10.2022

Trulieve Medical Dispensary / Patient Consultant

Rivaldo Hunter
09.2021 - 01.2022

Customer Support/Sales Associate

Verizon Wireless
02.2019 - 01.2020

West Palm Beach International Airport / Wheelchair Assistant

Rivaldo Hunter
09.2017 - 08.2018

HIGH SCHOOL DIPLOMA -

Plantation High School
Rivaldo Hunter