NEPH-STALINA CEIDE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
West palm beach taxi Customer service Agent
West palm beach taxi
06.2021 - 11.2022
- Interact with customers on the phone to provide information in response to inquiries about transportation services and to handle and resolve complaints.
- Responded to customer calls and emails to answer questions about products and services.
Server
Applebees
11.2020 - 12.2021
- Provide excellent customer services
- Make suggestions based on their preferences
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Keep tables clean and tidy at all times
- Deliver checks and collect payments.
- Bussed and reset tables to keep dining room and work areas clean.
Aftercare counselor
Palm beach school district
01.2021 - 11.2021
- Focusing on the development of children by engaging them in various activities and games.
- Supervising the overall programs and activities.
- Ensuring the safety of the children
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
Cashier/ cook
Checkers&Rally
12.2019 - 10.2020
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Bags purchases if needed
- Processes return transactions.
- Addressed customer needs and made product recommendations to increase sales.
Survey Research Interviewer
Headway Workforce Solutions Inc
01.2023 - 12.2023
- Created and administered pre-employment assessments to measure candidate suitability.
- Created and implemented procedures to obtain required information and support research goals.
- Maintained organized databases of respondent information for efficient retrieval and analysis in future research endeavors.
- Ensured compliance with all federal regulations regarding human subjects research throughout the entire interviewing process.
- Explained survey objectives and procedures to interviewees.
Technical Support Representative/Outbound Customer Service Representative
Concentrix /Intuit Turbo Tax Seasonal
01.2024 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched product and issue resolution tactics to address customer concerns.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Elevated the company''s reputation by consistently delivering exceptional customer service, leading to an increase in positive reviews and word-of-mouth referrals.
Education
High School Diploma -
Palm Beach State College
Palm Beach, FL03.2020
Skills
- Technical Troubleshooting
- Communication
- Teamwork
- Problem solving
- Leadership
- Customer Needs Assessment
- Highly Professional
- Employee Computer Support
- Complaint resolution
- Call Center Operations
- Remote Technical Support
- Issue Troubleshooting
Languages
Haitian creole
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Support Representative/Outbound Customer Service Representative
Concentrix /Intuit Turbo Tax Seasonal
01.2024 - Current
Survey Research Interviewer
Headway Workforce Solutions Inc
01.2023 - 12.2023
West palm beach taxi Customer service Agent
West palm beach taxi
06.2021 - 11.2022
Aftercare counselor
Palm beach school district
01.2021 - 11.2021
Server
Applebees
11.2020 - 12.2021
Cashier/ cook
Checkers&Rally
12.2019 - 10.2020
High School Diploma -
Palm Beach State College
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