Desmond Marbury
Clinton,MD
Overview
11
11
years of professional experience
Work History
Customer Service Agent
FedEx express
Alexandria, VA
08.2024 - Current
- Answered incoming calls promptly and professionally within company standards.
- Attended training sessions regularly to stay current on new products or services.
- Advised customers on purchasing decisions based on their individual needs.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Tracked orders from placement to delivery using internal systems.
- Returned customer calls in established turnaround time to meet company objectives.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Processed returns and exchanges according to company policies.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Processed returns efficiently according to company policies and procedures.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
Team Leader
Walmart
Clinton, MD
07.2018 - 08.2024
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Developed strategies for problem solving and conflict resolution among team members.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Packaged, labeled and tagged goods before transfer.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Checked shipments for damaged or incorrect items.
- Organized stock in warehouse shelves to ensure efficient product location.
- Unloaded freight from trucks, containers, and railcars with the use of a forklift or pallet jack.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
Maintenance Technician
WC Smith
Washington, DC
06.2014 - 02.2018
- Installed drywall panels on walls and ceilings using screws, nails, or adhesives.
- Installed door hardware including locksets, hinges and closers.
- Replaced defective switches, relays and motors.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Troubleshot complex control circuits involving relays, transformers and switches.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Worked closely with engineering team to develop innovative solutions for existing problems.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Installed and maintained plumbing fixtures, such as sinks, toilets, showers, and tubs.
- Connected water supply lines to fixtures like sinks, dishwashers, washing machines.
- Replaced broken pipes using appropriate tools and materials.
- Installed kitchen appliances such as refrigerators and dishwashers.
- Cleaned gutters to ensure proper drainage.
- Performed basic carpentry work such as building, assembling, repairing furniture and cabinets.
- Installed ceiling fans and lighting fixtures.
- Installed window treatments, doors, locksets, shelves and other fixtures.
- Pulled damaged and old carpet and wood flooring to eliminate issues such as mold and remove outdated styles.
- Repainted walls, removing old paint, or wallpaper and preparing surfaces for new applications.
Education
High School Diploma -
Anacostia High School
Washington, DC06-2014
Skills
- Customer service
- Team leadership
- Maintenance and repairs
- Mechanical Knowledge
- Inventory management
- Training and development
- Pallet jack operation
- Shipping and receiving
- Warehouse functions
- Supervisory experience
- HVAC troubleshooting
- Equipment maintenance
- Forklift operation
- Technical troubleshooting
- Customer relationship management
- Electrical repairs
- Team management
- Shipping logistics
- Engine repair
- Electrical diagnostics
- Technical training
- Brake inspection
- Electrical repair
- Vehicle maintenance
- Changing oil
- Roadside repair
- Brake systems understanding
- Changing tires
- Paintless dent repair
Timeline
Customer Service Agent
FedEx express
08.2024 - Current
Team Leader
Walmart
07.2018 - 08.2024
Maintenance Technician
WC Smith
06.2014 - 02.2018
High School Diploma -
Anacostia High School