RIVERA CHRISTOPHER

• Maintained high ethical standards by providing unbiased assessments of homes'' conditions.
• Collaborated with real estate agents to facilitate timely inspections and clear communication of findings.
• Identified potential safety hazards for homeowners through diligent inspection of electrical systems, plumbing, and structural components.
• Educated clients on proper home maintenance practices, reducing future repair costs.
• Built strong relationships with industry professionals, fostering collaboration in addressing complex issues encountered during home inspections.
• Completed inspections within tight deadlines, ensuring client transactions remained on schedule.
• Assisted homeowners in prioritizing repairs by providing clear recommendations based on severity and urgency.
• Provided peace of mind to prospective buyers with prompt delivery of detailed reports outlining any areas of concern or required repairs for a safe living environment.
• Streamlined inspection processes by implementing time-saving techniques and tools.
• Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories of conventional and government-backed financing.
• Identified indications of defective plumbing, leaks and resulting problems such as water damage and indications of hazardous mold arising from flooding or pooled water.
• Enhanced client satisfaction by conducting thorough and accurate home inspections.
• Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.

• Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
• Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
• Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
• Increased longevity of HVAC systems by performing preventive maintenance.
• Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
• Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
• Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
• Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
• Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
• Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
• Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
• Enhanced system performance for clients through regular maintenance and preventive measures.
• Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
• Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
• Contributed to a high standard of workmanship by following company guidelines and adhering to local codes during installations and service calls.
• Collaborated with other technicians, sharing knowledge and expertise to improve overall team performance.
• Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.

Direct support of sales & company leadership by providing accelerated response time to customers while simultaneously installing equipment for new business to ultimately contribute towards organic company growth

• Built the Cleveland location customer base from inception
• Installation, troubleshooting, service and repair of bottleless water & ice machines.
• Direct customer support & service
• Preventative Maintenance
• Fishing water tubing through walls, drop ceilings, and cinderblock
• Emphasis on specialized industrial ice machine repair
• Routine inventory & general shop maintenance
• Routing installs, service & maintenance for 4 sales territories across Northeast Ohio

• Produced a return of investment on annual salary in less than 4 months
• Increased company profit by $40k in my first 3 months though sales and successful placement of candidates to client companies
• Recruiting/Selection Process of Candidates
• Client company communication and quality control
• Maintained ISO 9001 compliance
• Developed and maintained reference materials in accordance with applicable employment laws and regulations including the Fair Labor Standards Act, Title VII of the 1964 Civil Rights Act, Americans with Disabilities Act, Equal Pay Act, Pregnancy Discrimination Act, and the FMLA
• Utilized research, community activities and training opportunities to develop awareness of the labor market, business conditions, activities of competing companies and industry trends
• Widely broadcasted and marketed job announcements and employee recognition via CRM, mass texting tools, social media outlets, web/job boards (e.g
• Careerbuilder, Indeed, Ziprecruiter, Craigslist, LinkedIn, ect)
• Form I9 completion and compliance
• Increased company profit by $40k in my first 3 months

• Solo operator of wire mesh machine manufacturing and production
• Produce wire mesh tray from scratch
• Work with 3 different diameter coils for cable trays
• Program machinery for set up
• Quality control
• Fill out paperwork for specs, tolerances, ensure product meets specifications
• Shear, press brake, machine die changer, MIG welder, forklift and logistics

• Load furnace with 200-ton scrap metal
• Billet crane operator
• Torchman
• Billet conditioner

• Produce wire mesh tray from scratch
• Work with 3 different diameter coils for cable trays
• Program machinery for set up
• Quality control
• Fill out paperwork for specs, tolerances, ensure product meets specifications
• Shear, press brake, machine die changer, MIG welder, forklift and logistics