Summary
Overview
Work History
Education
Skills
Cooking, Travelling & Singing
Languages
Timeline
Generic

Riya Nag Choudhury Dey

Bridgewater,NJ

Summary

Proven Customer Service Representative at Vodafone, adept in complaint resolution and customer satisfaction enhancement. Excelled in fostering empathetic client relationships, significantly exceeding service standards. Skilled in report generation and proficient in CRM systems, demonstrating strong communication and team collaboration. Thrives in fast-paced settings, ensuring top-notch service delivery and operational efficiency.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Vodafone
04.2023 - 01.2024
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Teacher's Assistant

Euro Kids
01.2022 - 02.2023
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Maintained safety and security by overseeing students in recess environments.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Graded assignments and reported individual progress to teacher.
  • Reviewed lesson material with students individually or in small groups.
  • Documented student progress and communicated with parents to keep informed.

Education

Master of Arts - English Literature

Rabindra Bharati University
Kolkata, India
06.2009

Skills

  • Customer Service Excellence: Proven ability to manage high-volume calls and resolve customer issues effectively
  • Complaint Resolution: Expertise in identifying issues and implementing solutions to enhance customer satisfaction
  • Report Generation: Skilled in documenting interactions and generating reports to track performance metrics and improve service delivery
  • Communication: Strong verbal and written communication skills; able to articulate information clearly and professionally
  • Technical Proficiency: Proficient in navigating various computer applications and CRM systems
  • Team Collaboration: A team player with a positive attitude, dedicated to achieving shared goals
  • Adaptability: Thrive in fast-paced environments; flexible in work hours

Cooking, Travelling & Singing

Cooking:
Cooking is a passion that allows me to express my creativity and share love with others. I enjoy experimenting with new recipes and ingredients, blending flavors to create delicious meals. 

In summary, reading, traveling, singing, and cooking are integral parts of my life that inspire me and help me grow as an individual. They bring me joy, knowledge, and connection, shaping my perspective and enriching my experiences.

Traveling:
Traveling is one of my greatest passions. I believe that experiencing new cultures and landscapes enriches our lives in ways that books alone cannot. Each journey leaves me with unforgettable memories and stories that I love to share.

Singing:
Singing has been a part of my life for as long as I can remember. I believe that music has a unique way of connecting people, and I cherish the moments shared with others through song.

Languages

English
Professional Working
Hindi
Limited Working
Bengali
Native or Bilingual

Timeline

Customer Service Representative

Vodafone
04.2023 - 01.2024

Teacher's Assistant

Euro Kids
01.2022 - 02.2023

Master of Arts - English Literature

Rabindra Bharati University
Riya Nag Choudhury Dey