RIYAM ALZAIDY
Knoxville,Tennessee
Summary
Results-driven professional with experience in banking, customer service, data entry, and administrative operations. Experienced in handling customer accounts, processing financial and business information, maintaining accurate documentation, and providing efficient support across multiple functions. Strong analytical, communication, and organizational skills with proficiency in Microsoft Office Suite. Committed to accuracy, continuous improvement, and delivering exceptional service in dynamic and team-oriented environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BANKING- FINANCIAL SERVICES SPECIALIST (REMOTE)
LSI
Knoxville, TN
08.2024 - Current
- Manage 250+ bank and credit union accounts, resolving financial service issues efficiently.
- Enhance customer satisfaction by addressing loan, mortgage, and account inquiries promptly.
- Develop solutions for fraudulent activities and online banking challenges with precision.
- Streamline processes for account openings, transfers, and card issues, ensuring accuracy.
- Generate payoff letters and provide competitive rates, supporting financial decision-making.
LICENSED PHARMACY TECHNICIAN
CVS
Knoxville, TN
08.2022 - 08.2024
- Managed patient calls, resolved medication and insurance issues, and ensured customer satisfaction.
- Prepared and delivered medications accurately, maintaining strict adherence to safety protocols.
- Conducted data entry for patient profiles, billing information, and prescription orders, ensuring accuracy and compliance.
Social Media Managing & Online Seller
Business Platforms
Knoxville, TN
06.2021 - 02.2023
- Managed online platforms and social media pages, creating content and engaging with customers to drive sales.
- Used social media strategies and trends to increase visibility, engagement, and customer reach.
- Negotiated pricing and handled orders, optimizing profitability and customer satisfaction.
- Provided personalized customer service, including order tracking, delivery coordination, and after-sales support.
FINANCIAL SERVICE ASSOCIATE
Walmart
Knoxville, TN
05.2019 - 08.2022
- Assisted customers with financial transactions, including check cashing, bill payment, and money orders.
- Managed cash drawer operations, and processed deposits, withdrawals, and loan payments efficiently.
- Resolved customer complaints promptly, ensuring a positive customer experience and loyalty.
GOOGLE BUSINESS PROFILE MANAGEMENT
Social Media GIG
Knoxville, TN
01.2020 - 11.2020
- Set up Google Business Profiles, managing business information, services, and online visibility.
- Building professional websites so customers can find the business name on Google easily with all details services and pictures provided.
Education
ASSOCIATE OF BUSINESS & MANAGEMENT - undefined
Pellissippi State Community College
05.2026
Skills
- Customer Service
- Call Handling
- Problem Solving
- Microsoft Office
- Excel
- Word
- Outlook
- Customer Analysis
- Relationship Building
- Time Management
Certification
Pharmacy Technician
Languages
Arabic
Full Professional
Timeline
BANKING- FINANCIAL SERVICES SPECIALIST (REMOTE)
LSI
08.2024 - Current
LICENSED PHARMACY TECHNICIAN
CVS
08.2022 - 08.2024
Social Media Managing & Online Seller
Business Platforms
06.2021 - 02.2023
GOOGLE BUSINESS PROFILE MANAGEMENT
Social Media GIG
01.2020 - 11.2020
FINANCIAL SERVICE ASSOCIATE
Walmart
05.2019 - 08.2022
ASSOCIATE OF BUSINESS & MANAGEMENT - undefined
Pellissippi State Community College