RIYAS K. P
Doha
Summary
IT professional with strong background in providing comprehensive technical support and innovative solutions. Known for effective collaboration and achieving desired results in dynamic environments. Reliable team player skilled in problem-solving and adapting to evolving technology needs.
Overview
18
18
years of professional experience
Work History
IT Support Engineer
Aspire Zone
08.2021 - Current
- Facilitating the coordination of IT activities with different teams, vendors, service providers, and other relevant parties
- Provide support for maintaining end-user systems including desktops, laptops, tablets, desk phones, and applications
- Provide Support for Supreme Committee staffs, FIFA staffs for FIFA world cup 2022
- Provide Support for the stadium IT infrastructure for FIFA Arab CUP 2021, ARAB Cup Support
- Provide Support for the stadium IT infrastructure for Amir Cup Support, QSL matches Support, and Asian cup
- End user support for the Q22, SC, and FIFA staff during event and non-event mode
- Providing onsite and remote support for users
- Provide Support for Printer Management Services
- Troubleshooting System and network issues
IT Support Engineer
Ebla Computer Consultancy
09.2018 - 04.2022
- Installing and troubleshooting Office 365
- Installing Microsoft deployment tool
- Implemented and provided IT support to QFA and MCS
- Creating Office 365 packages in MDT and Sccm
- Installing Azure Information Protection and Teams on the client machine
- Deploying software using SCCM
- Installing Windows 10 operating system
- Providing full Technical support to end users
- Creating and installing applications using MDT
IT Support Engineer
Texas Instruments
08.2016 - 05.2018
- Address all service support tickets related to users, user accounts, or user devices and IT systems raised by service providers, end users In Texas Instruments
- Using SCCM Client troubleshooting if patches are fail to update
- Monitoring and troubleshooting based on SCCM Report
- Use of Remedy tool (BMC call logging system) for tracking problems
- Providing central and remote support for desktop and laptop
- Base lining new system and system reimaging through Microsoft Deployment Tool
- Configuring user profile and troubleshooting the issues
- Installing and configuring Juniper VPN clients for user laptops
- Installing and updating the Symantec antivirus and windows patches
- Configuring Wi-Fi and mail on android smartphone and iPhone
- Encrypting the laptops using Pointsec encryption
- Backup schedule and user data retrieval from backup server
System Engineer
SYOSYS TECHNOLOGIES
11.2013 - 05.2016
- End user Suport
- Configure and troubleshooting outlook related issues
- Hardware support include installation, Troubleshooting and repair PC
- Software support installation, configuration and trouble shooting
- Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions
IT Associate
HCL Info System
08.2010 - 08.2012
- Company Overview: Client: International Airport, Bangalore
- Install, setup windows & Other MS office program as needed
- User Management in Active directory
- Installing Network printer and local printer
- Configure and troubleshoot outlook related issues
- Trouble shooting technical problems and implementing solutions
- Installing ORACLE on LINUX server and WINDOWS
- Client: International Airport, Bangalore
IT Engineer
SYOSYS TECHNOLOGIES
06.2009 - 07.2010
- Install, setup windows & Other MS office program as needed
- Configure and troubleshoot outlook related issue
- Hardware support include installation, Troubleshooting and repair PC
- Configuring, Managing and Maintaining Network Equipment
- Installing Printers and Antivirus
- Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions
IT Engineer
ALTIOM TECHNOLOGIES
04.2007 - 05.2008
- Troubleshooting Network issues
- Managing User accounts using Active Directory
- Trouble shooting Network Issues
- Installation & Administration of Antivirus – Kaspersky
- Installation, Configuration & Administration of Network & Local Printers
Education
MCA - Computer Application
MYSORE UNIVERSITY
MES Mysore06.2006
BSC - Mathematics
KANNURUNIVERSITY
04.2002
Skills
- Technical Support
- SCCM
- Office 365
- Remote desktop support
- Networking
- Software installation
- Azure
- MS Intune
- Microsoft Outlook
- Windows
- Mac
Training
- MCP, Microsoft Certified Professional, 6213001
- MCSA, Microsoft Certified System Administrator, 6213001
- CCNA, Cisco Certified Network Administrator, CSCO11210448
Timeline
IT Support Engineer
Aspire Zone
08.2021 - Current
IT Support Engineer
Ebla Computer Consultancy
09.2018 - 04.2022
IT Support Engineer
Texas Instruments
08.2016 - 05.2018
System Engineer
SYOSYS TECHNOLOGIES
11.2013 - 05.2016
IT Associate
HCL Info System
08.2010 - 08.2012
IT Engineer
SYOSYS TECHNOLOGIES
06.2009 - 07.2010
IT Engineer
ALTIOM TECHNOLOGIES
04.2007 - 05.2008
BSC - Mathematics
KANNURUNIVERSITY
MCA - Computer Application
MYSORE UNIVERSITY
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