Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riyyah Hawkins

Customer Service Representative
Clyde,Texas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

27
27
years of professional experience

Work History

Owner

ABC Services
10.1999 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records and chronologies of entry activities.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Entered data into various computer systems accurately using Microsoft Office Suite.

Claims Processor

Blue Cross Blue Shield Of Texas
06.1999 - 10.1999
  • Utilized specialized software to process incoming claims, enter data and generate reports.
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
  • Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards
  • Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims

Owner's Assistant

The Maya Group
03.1997 - 04.1999
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations
  • Monitored and ordered supplies and materials to keep office well stocked
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules
  • Filed paperwork and organized computer-based information
  • Updated and maintained confidential databases and records
  • Answered high volume of phone calls and email inquiries
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes
  • Screened personal and business calls and directed to appropriate party

Education

Some College (No Degree) -

Orange Coast College
Costa Mesa, CA

Skills

  • Customer Relations
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Professional Telephone Demeanor
  • Customer Account Management
  • Invoice Preparation and Processing
  • Critical Thinking
  • Managing Multiple Tasks
  • Administrative and Office Support

Timeline

Owner

ABC Services
10.1999 - Current

Claims Processor

Blue Cross Blue Shield Of Texas
06.1999 - 10.1999

Owner's Assistant

The Maya Group
03.1997 - 04.1999

Some College (No Degree) -

Orange Coast College

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Riyyah HawkinsCustomer Service Representative