RIZALINA PORTUGAL

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.

As a Cage Cashier Level 3 - my duties are the following:

EMPLOYEE BANK CASHIER preparing banks for different departments , exchanging coins ,chips for cash for employees, issuing banks for employees of different departments

FRONT LINE CASHIER -cash in cash out of transactions by guests, Credit card advances, issuing Markers, and receiving payments of markers, cashing out Tito tickets, chips and helping customers with other needs with other departments.

FILL BANK CASHIER- preparing chips to be delivered by security officers to different PIT or table games and receiving chips from different tables that closes the games from the PIT

MAIN BANK CASHIER- Responsible for all cash,chips, checks, markers , credit cards, Tito tickets, bank deposits for the day, and ensures that the main bank balances with all the transactions made with different windows of the cage.

SLOT DEPARTMENT CASHIER-responsible for the cash in and out of the slots department with Tito tickets and issuing markers for Slot players. Paying slot jackpots to slot department representative.

BACCARAT CAGE CASHIER- responsible for cash in and cash out of chips of Baccarat players and especially during baccarat tournaments. issuing markers and receiving markers from pit clerks for payment by

guests.