Rizwan Hamid
Burtonsville
Summary
Compassionate and reliable professional with extensive hands-on experience supporting family medical needs, combined with strong customer service, hospitality, and restaurant management background. Brings practical exposure to basic wound care assistance, medication coordination, and communication with healthcare professionals, along with proven ability to remain calm, organized, and service-oriented in fast‑paced environments. Seeking opportunity in a CNA Student Academy to transition caregiving experience into formal healthcare training.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Driver and Freelance Marketing
Uber
01.2018 - Current
- Provided safe and reliable transportation for customers
- Designed menus, business cards, and flyers for freelance marketing projects
- Enhanced communication and time management skills.
Technical Support and Operations Manager
Al-naimat Sweet and Restaurant
37 03 74 St Jackson Heights Ny 11372
01.2012 - 01.2023
- Managed daily operations and provided technical support for restaurant functions.
- Designed menus and handled marketing materials.
- Took time off from 2012-2014 to care for father's health, including managing medical appointments, wound care, and medication administration.
- Continued overseeing restaurant management during this period.
Alarm Monitoring Specialist
Vision Monitoring (Alarm Company)
01.2015 - 01.2018
- Monitored burglary and fire alarms, dispatching emergency services when needed.
- Handled customer interactions during stressful situations, ensuring their safety and defusing emergencies.
- Coordinated with law enforcement, fire departments, and EMTs to provide timely responses.
Front Office
Hyatt Place | Garden City
Elmont, NY, USA
11.2011 - 01.2012
- Provided exceptional guest service in a hotel environment.
- Managed front desk operations, including check-ins, reservations, and guest inquiries.
Education
Hotel Technology Administration - Hotel & Restaurant Technology, Food and Beverage Operations, Facilities Planning & Design, Front Office Management, Hospitality Management, Food Service Cost Analysis, Fundamental Food Production
Nassau Community College
Skills
Compassionate patient and family caregiving support
Basic wound care assistance and hygiene monitoring
Medication coordination (pickup, reminders, dosage awareness)
Communication with doctors, nurses, and pharmacies
Observing and reporting changes in health or condition
Strong communication and active listening skills
Excellent customer service and patient relations
Calm and reliable in high‑stress environments
Time management and multitasking abilities
Attention to cleanliness, sanitation, and organization
Basic computer proficiency (email, scheduling, data entry)
Teamwork, professionalism, and confidentiality
Bilingual communication: English, Urdu, Punjabi
Certification
- Certified in Menu Marketing and Management (NRAEF Manage First Program), National Restaurant Association Educational Foundation, 2007-05-16
- Managing Front Office Operations, American Hotel & Lodging Educational Institute, 2011-12-15
- Hospitality Today: Introduction, American Hotel & Lodging Educational Institute, 2011-12-19
Philosophy
I strongly believe that in healthcare, regardless of your role, it is essential to put yourself in the patient’s shoes and provide care with the same respect, compassion, and dignity you would want for yourself or your family. Patients know their own needs, and it is our responsibility to listen, support, and meet those needs to the best of our ability
Timeline
Driver and Freelance Marketing
Uber
01.2018 - Current
Alarm Monitoring Specialist
Vision Monitoring (Alarm Company)
01.2015 - 01.2018
Technical Support and Operations Manager
Al-naimat Sweet and Restaurant
01.2012 - 01.2023
Front Office
Hyatt Place | Garden City
11.2011 - 01.2012
Hotel Technology Administration - Hotel & Restaurant Technology, Food and Beverage Operations, Facilities Planning & Design, Front Office Management, Hospitality Management, Food Service Cost Analysis, Fundamental Food Production
Nassau Community College