RJ Hawk
Towing Operator
Vancouver,US
Summary
Dedicated Towing Operator with a passion for improving team performance through hard work, attention to detail, and exceptional driving skills. Skilled in towing and recovery operations, with specialized training in responding to police calls. Committed to ongoing improvement, professional growth, and achieving excellence in all pursuits. Eager for the chance to make a positive impact and provide exceptional service in the towing industry.
Overview
7
7
years of professional experience
Work History
Battery Technician
Northwest Road Service
12.2023 - Current
- Reduced downtime for clients by providing efficient on-site battery replacement services.
- Efficiently managed multiple work orders simultaneously while maintaining high-quality standards for each completed task.
- Troubleshot complex electrical issues related to batteries and charging systems, ensuring optimal performance throughout their lifecycle.
- Provided expert guidance to junior technicians as they learned essential skills required for success in the field.
- Continually updated personal knowledge and skillset through ongoing professional development opportunities, maintaining expertise in an ever-evolving industry.
- Increased customer satisfaction by providing timely and comprehensive technical support for all battery-related inquiries.
Heavy Equipment Operator
ADS
08.2023 - 10.2023
- Operated range of heavy equipment on regular basis with advanced skill.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Towing Operator
Triple J Towing
06.2023 - 07.2023
- Supported company growth by participating in local community events, promoting brand awareness and showcasing the professionalism of our services.
- Participated in ongoing industry training, staying current on relevant laws, regulations, and technology advancements in the field of towing operations.
- Coordinated with local law enforcement agencies when necessary, maintaining positive relationships and demonstrating respect for their authority.
- Built strong relationships with clients through exceptional communication skills and professional demeanor.
- Operated with safety and skill to avoid accidents and delays.
Tow Truck Driver
Vans Towing
05.2023 - 06.2023
- Fastened chains, straps, covers, and binders to secure load during transit.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Operated with safety and skill to avoid accidents and delays.
Tow Truck Driver
Garza Auto Repair
03.2023 - 04.2023
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Towing Operator
Action Towing
01.2023 - 01.2023
- Promoted safe driving habits among colleagues through leading by example and actively addressing observed unsafe behaviors or practices on the roadways or at job sites.
- Conducted vehicle assessments to determine appropriate towing methods, minimizing potential damage during transport.
Towing Operator
AAA of Oregon
08.2022 - 11.2022
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Ensured the safe transportation of vehicles with proper securing techniques and equipment usage.
- Navigated traffic efficiently during high-stress situations to ensure timely arrival at designated locations.
Towing Operator
Retriever Towing
06.2022 - 06.2022
- Used strapping and bracing techniques combined with proper balancing to keep the load from shifting.
- Operated wheel lift to move materials safely to and from target areas.
- Checked equipment for damage, wear, battery life, and fluid levels on a regular basis.
Truck Manager
Wierson News Agency
06.2019 - 05.2022
- Conducted research in order to address shipping and packaging errors.
- Scheduled daily and weekly routes and planned and supervised shipments from production to distributers.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving ready to work.
- Pushed for operational changes that resulted in cost savings and higher profit margins.
- Kept track of transportation DOT rules and regulations, as well as ensuring that shipping documents were properly filed.
- Oversaw the activities of employees, as well as maintained equipment, vehicles, and facilities.
- Drove approximatly 350 miles round trip daily.
Tow Operator
Speeds Towing of Vancouver
07.2018 - 06.2019
- Adjusted machinery and alerted supervisors to any problems.
- Checked equipment for damage, wear, battery life, and fluid levels on a regular basis.
- Used strapping and bracing techniques combined with proper balancing to keep the load from shifting.
- Collaborated with police and customers to determine their needs and service.
- Used equipment like wench, rollback, trucks, auto wreckers to move vehicles safely to and from target areas.
- Worked with AAA, other tow agencies, and the police on different scenes.
- Completed roadside assistance, roll overs, impounds, releases, and other needs or services as needed.
Towing Operator
Asap Towing And Recovery
05.2018 - 06.2018
- Kept management up to date on activities by updating daily logs with data such as customer name, need, destinations, and delivery times.
- Used strapping and bracing techniques combined with proper balancing to keep the load from shifting.
- Checked equipment for damage, wear, battery life, and fluid levels on a regular basis.
- Operated transport vehicles and auxiliary equipment such as wench, rollback, and other equptment to safely move vehicals.
- Worked with AAA and other car clubs, as well as privet tows
Education
Truck Driving - CDL -
IITR
Portland, OR01.2006
Skills
- Supervision
- Team management
- GPS systems
- Operate rollbacks, auto wrenchers
- Wenching, and securing vehicles
- Tractor maintenance
- Regulatory compliance
- Customer service
- Repairing tires
- Problem resolution
- Battery replacement and storage
- Critical thinking
- Active listening
- Accident scene management
- Strong work ethic
- Roadside assistance
- Conflict resolution
Timeline
Battery Technician
Northwest Road Service
12.2023 - Current
Heavy Equipment Operator
ADS
08.2023 - 10.2023
Towing Operator
Triple J Towing
06.2023 - 07.2023
Tow Truck Driver
Vans Towing
05.2023 - 06.2023
Tow Truck Driver
Garza Auto Repair
03.2023 - 04.2023
Towing Operator
Action Towing
01.2023 - 01.2023
Towing Operator
AAA of Oregon
08.2022 - 11.2022
Towing Operator
Retriever Towing
06.2022 - 06.2022
Truck Manager
Wierson News Agency
06.2019 - 05.2022
Tow Operator
Speeds Towing of Vancouver
07.2018 - 06.2019
Towing Operator
Asap Towing And Recovery
05.2018 - 06.2018
Truck Driving - CDL -
IITR
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