Ronald Russell
Wyoming
Summary
Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in Google Docs/Sheets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Device Specialist - Level 2
Tech Defenders
03.2023 - Current
- Erase data from all devices to comply with R2V3 certification.
- Clean and remove any identification markers from devices
- Test devices (Chromebook, Apple, Surface, etc.) for functionality and give passing devices a cosmetic grade according to company standards.
- Perform basic value-add services to maximize device value
Returns & Buyback Lead
Mobile Defenders
06.2021 - 03.2023
- Managed day-to-day operations within department.
- Collaborated with production and procurement staff to establish quality standards. Then implemented processes to define criteria and said quality standards.
- Trained and audited team members to ensure accuracy and effectiveness of procedures.
- Monitored trends and pricing to ensure competitive buyback offers.
Returns & Buyback Specialist
Mobile Defenders
06.2019 - 06.2021
- Processed refunds and exchanges in accordance with company policy.
- Continued processing LCD Buyback quotes.
- Followed standard operating procedures for inspections and tests.
- Communicated with production and procurement team members about quality issues.
- Ensured product inventory was correctly accounted for, packed, and shipped.
- Trained junior staff to apply best practices and comply with quality control guidelines and regulations.
LCD Buyback Specialist
Mobile Defenders
05.2015 - 06.2019
- Responsible for accurately and efficiently assessing the condition of a customers LCD Buyback Quote, while maintaining a strong focus on customer satisfaction.
- Ensured product inventory was correctly accounted for, packed, and shipped.
- Participated in ongoing training to enhance own job skills and knowledge.
Education
Associate of Applied Business - Accounting
Grand Rapids Community College
Grand Rapids, MI05.2024
Skills
- Operational Efficiency and Safety
- Warehouse Operations
- Google Docs & Sheets
- Microsoft Word & Excel
- Policy and Procedure Development
- Quarterly Reviews & Reports
- 5S
- EOS
Certification
- Certified Fork Lift Operator
- Dangerous Goods Shipping: Lithium Batteries DOT/IATA/IMDG
Timeline
Device Specialist - Level 2
Tech Defenders
03.2023 - Current
Returns & Buyback Lead
Mobile Defenders
06.2021 - 03.2023
Returns & Buyback Specialist
Mobile Defenders
06.2019 - 06.2021
LCD Buyback Specialist
Mobile Defenders
05.2015 - 06.2019
Associate of Applied Business - Accounting
Grand Rapids Community College
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