Summary
Overview
Work History
Education
Skills
Websites
Affiliations
References
Timeline
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RJ Scott

Salt Lake City

Summary

Customer-focused professional with over 5 years of experience building strong client relationships and delivering exceptional service. Skilled at understanding customer needs, resolving issues with empathy, and creating positive experiences that drive retention and loyalty. Recognized for reliability, clear communication, and a proactive approach to ensuring customer success.

Overview

6
6
years of professional experience

Work History

Sales Representative

Verizon
Draper
09.2024 - Current
  • Delivered personalized solutions by aligning customer needs with appropriate products and services.
  • Cultivated strong relationships with diverse customers to foster loyalty and repeat business.
  • Exceeded sales targets through trust-building, effective communication, and a consultative approach.
  • Facilitated technical setups, service changes, and troubleshooting for seamless customer experiences.
  • Acknowledged for reliability, teamwork, and simplifying complex information into accessible solutions.

Concierge

Vivint
Lindon
01.2024 - 07.2025
  • Contacted existing customers to resolve inquiries and troubleshoot issues with home security systems.
  • Provided clear, empathetic support to enhance customer trust and ensure system functionality.
  • Promoted upgraded security equipment, driving revenue while improving customer protection.
  • Balanced service and sales by prioritizing customer needs, fostering lasting relationships.

Sales Representative

Mattress Dealzz
Murray
02.2020 - 01.2024
  • Cultivated lasting customer relationships through tailored sleep solutions that enhanced satisfaction and loyalty.
  • Surpassed sales goals consistently, ranking as top performer in competitive environment.
  • Provided comprehensive support from product education to post-sale follow-up, driving repeat business and referrals.
  • Developed strong communication, problem-solving, and interpersonal skills over nearly four years in retail.
  • Acknowledged for dependability and professionalism in delivering exceptional customer experiences.

Education

High School Diploma -

Lone Peak High School
Alpine, UT
05-2019

Skills

  • Customer relationship management
  • Sales strategy development
  • Technical troubleshooting
  • Product training
  • Market analysis
  • Account management
  • Client onboarding and product adoption
  • Upselling and cross-selling
  • Process improvement and efficiency
  • Team collaboration and reliability
  • Adaptability in fast-paced environments

Websites

Affiliations

  • Long-distance running and strength training — dedicated to discipline, consistency, and personal growth through fitness.
  • Audiobook enthusiast, with a passion for continuous learning and personal growth.

References

References available upon request.

Timeline

Sales Representative

Verizon
09.2024 - Current

Concierge

Vivint
01.2024 - 07.2025

Sales Representative

Mattress Dealzz
02.2020 - 01.2024

High School Diploma -

Lone Peak High School

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