RJ Villarreal
Crowley,TX
Summary
Dedicated Room Operation Manager with proven success in enhancing guest satisfaction and operational efficiency. Expertise in staff training, complex problem-solving, and effective decision-making.
Results-driven professional with extensive experience in hospitality management. Skilled in team leadership, time management, and inventory optimization, contributing to improved service quality and guest loyalty.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Room Operation Manager
Courtyard Dallas/Arlington Entertainment District
Arlington, TX
05.2025 - Current
- Supervised daily operations to ensure high service quality and guest satisfaction.
- Managed staff schedules, optimizing workforce efficiency and coverage during peak hours.
- Implemented training programs for new hires, enhancing team performance and service consistency.
- Coordinated inventory management processes, ensuring timely supply replenishment and cost control.
- Resolved guest complaints effectively, improving overall customer experience and loyalty.
- Monitored compliance with health and safety regulations, maintaining a safe environment for guests and staff.
- Developed standard operating procedures to streamline workflows and enhance operational efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Rooms Controller
Westin Desert Willow Villas
Palm Desert, CA
02.2023 - 04.2025
- Coordinated room assignments to optimize guest satisfaction and operational efficiency.
- Managed reservations using Opera Property Management System for accurate bookings.
- Liaised with housekeeping and maintenance teams to ensure room readiness and quality standards.
- Monitored room inventory levels, adjusting allocations based on demand trends and occupancy rates.
- Trained new team members on procedures, systems, and customer service protocols.
- Implemented process improvements to streamline check-in/check-out experiences for guests.
- Resolved guest inquiries and issues promptly to enhance overall service delivery quality.
- Processed all guest check-ins, activated room keys and secured valid payments.
- Followed-up with guests to resolve requests or problems to complete satisfaction.
- Maintained up-to-date knowledge of hotel policies, procedures, and promotions for seamless service delivery.
- Streamlined room assignment processes for improved operational efficiency and guest experience.
- Ensured accurate billing for guests by verifying charges and applying appropriate discounts or packages as needed.
- Established strong relationships with guests through attentive service and proactive problem-solving efforts, leading to repeat business and referrals.
- Upheld high standards for customer service and led by example.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
Server
Nobu Indian Wells
Indian Wells, CA
09.2021 - 01.2023
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu offerings and service protocols, enhancing team performance.
- Implemented upselling techniques that improved overall dining experience and guest engagement.
- Resolved guest complaints promptly, ensuring positive outcomes and loyalty retention.
- Developed strong relationships with regular patrons, fostering a loyal customer base through personalized service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Administrative Assistant
APEX Strategic Investigation Groups
Cathedral City, CA
08.2018 - 03.2021
- Coordinated scheduling and logistics for multiple investigations, ensuring timely resource allocation.
- Managed communication between clients and investigators, enhancing client satisfaction and response efficiency.
- Developed and maintained filing systems, improving document retrieval and organizational efficiency.
- Assisted in preparing detailed reports and presentations, ensuring accuracy and clarity of information shared.
- Streamlined office procedures, resulting in reduced administrative backlog and improved workflow processes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
General Manager
The Southern Belle Cafe
Cathedral City, CA
06.2017 - 06.2020
- Oversaw daily operations to ensure exceptional customer service and efficient workflow.
- Implemented staff training programs to enhance team performance and service quality.
- Developed and monitored budgets, optimizing resource allocation for profitability.
- Collaborated with vendors to maintain inventory levels and improve supply chain efficiency.
- Analyzed customer feedback to identify areas for menu improvement and innovation.
- Facilitated regular staff meetings to align goals and foster a positive work environment.
- Led marketing initiatives that increased community engagement and boosted cafe visibility.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Mathematics
College of The Desert
Palm Desert, CA05-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Customer relationship management (CRM)
- Performance management
- Conflict resolution
- Inventory management
- Work prioritization
Certification
TABC
CPR
Timeline
Room Operation Manager
Courtyard Dallas/Arlington Entertainment District
05.2025 - Current
Rooms Controller
Westin Desert Willow Villas
02.2023 - 04.2025
Server
Nobu Indian Wells
09.2021 - 01.2023
Administrative Assistant
APEX Strategic Investigation Groups
08.2018 - 03.2021
General Manager
The Southern Belle Cafe
06.2017 - 06.2020
Mathematics
College of The Desert