Hi, I’m
Roderick Hope
Columbus,GA
Summary
Results-oriented professional with over two decades of experience in program supervision, resource management, and financial analysis. Skilled in business administration, data analysis, finance, and risk management. Proven track record in enhancing operational efficiency, optimizing financial performance metrics, and cultivating robust client relationships in dynamic environments. Self-motivated professional brings proven leadership, organizational, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History of retaining clients and talented staff.
Overview
25
years of professional experience
Work History
Direct Interactions
Contact Center Supervisor
2020.05 - Current (6 education.years_Label & 3 education.months_Label)
Job overview
- Leveraged state-issued guidance, training, and mentorship ranging from 35 to 200 contact center agents for Ohio state government unemployment insurance program
- Monitored agents' metrics against company performance goals, conducted quality monitoring audits, and communicated daily with state government clients
- Assisted management with developing standardized performance improvement plans for tracking contact center agents’ performance.
NexRep, LLC
Certification Compliance Lead
2017.02 - 2020.06 (3 education.years_Label & 4 education.months_Label)
Job overview
- Created resource guides and facilitated training sessions for new marketplace contractors
- Participated in weekly business review meetings and provided recommendations on reducing employee attrition and increasing customer satisfaction
- Identified reporting errors and reduced duplicate delivery cases in Salesforce reports by 47 cases on average each month.
NCR Corporation
Finance Analyst III
2012.07 - 2014.06 (1 education.year_Label & 11 education.months_Label)
Job overview
- Provided financial analysis related to all plant manufacturing activity, including variance tracking, forecasting, and internal controls for costing and inventory movement
- Managed capital expenditures for three manufacturing facilities, reconciled inventory, and financial activity recorded in the general ledger
- Engineered processes to accurately capture and manage capital spend on fixed assets projects, resulting in a 15% decrease in time associated with analyzing capital purchases.
Intrado
Staff Accountant
2009.07 - 2012.06 (2 education.years_Label & 11 education.months_Label)
Job overview
- Managed fixed assets exceeding $124 million, ensuring accurate tracking, reporting, and forecasting
- Facilitated monthly Work in Progress (WIP) meetings and maintained close communication with Accounts Payable on invoice accruals affecting capital expenditures
- Identified expired contracts, leading to an estimated $814,000 recovery in commission payouts.
Capital One/GreenPoint Mortgage
Staff Accountant
2006.03 - 2009.02 (2 education.years_Label & 11 education.months_Label)
Job overview
- Performed general accounting duties such as bank reconciliation, daily cash balancing, ad-hoc reporting & analysis
- Maintained 100% accuracy in daily cash calculations and balancing
- Collaborated with Investor Reporting unit in determining and resolving discrepancies on investors' remittances.
Elevance Health/Anthem
Senior Auditor/Risk Management
2003.07 - 2005.08 (2 education.years_Label & 1 education.month_Label)
Job overview
- Led financial audits, with a significant focus on asset recovery, surpassing divisional goals over $575,000 reclaimed across two years
- Collaborated with team to exceed $1.4 million per year divisional recovery target
- Developed database queries for overpayment recovery opportunities & offered suggestions on improving existing queries to streamline processes.
Elevance Health/Anthem
Business Operations Analyst II (Project Team Lead)
2000.05 - 2003.07 (3 education.years_Label & 2 education.months_Label)
Job overview
- Coordinated and supervised projects resulting from contracted providers potential reimbursement issues, ensuring 98% completion within 30 days
- Managed a seven-person team, achieving efficient project management
- Implemented Oracle platform conversion from Microsoft Access database, reducing project timelines by 56%
- Recognized with Impact and Team Honor Awards for outstanding project contributions.
Elevance Health/Anthem
Quality Auditor II
1999.05 - 2000.05 (1 education.year_Label)
Job overview
- Conducted audits for membership, billing, and claims, identifying over $495,000 in overpayments
- Promoted to audit high-dollar facility claims, achieving significant financial recoveries.
Education
Southern New Hampshire University
Bachelor of Science in Accounting, Concentration in Forensic Accounting/Fraud Examination
05.2025
University Overview
- Honor Roll August 2024-Current
- 3.86 GPA
Troy UniversityPhenix City, AL
Bachelor of Science in Business Management
07.2000
Chattahoochee Valley Community CollegePhenix City, AL
Associate of Science in Business Administration
06.1998
Skills
- Advanced Fixed Asset Management and Financial Reporting
- Proficient in ERP Systems (Oracle, PeopleSoft) for Asset and Financial Management
- Strong Leadership in Team Building and Training
- Expert in Financial Analysis, Risk Management, Project Management, and Data Analysis
- Advanced Excel Skills: Data Analysis, Pivot Tables & Pivot Charts, Advanced Formulas
- Data Analysis & Visualization: Proficient in SQL, Python, PowerBI
- Familiarity with Salesforce, Zendesk, Freshdesk, and Slack
- QuickBooks Certified User, Intuit, 2024
- Effective coaching
- Compliance knowledge
- Call Monitoring
- Workforce Management
Affiliations
- National Society of Leadership and Success (NSLS), 04/01/24, Present
- Association of Certified Fraud Examiners, 11/01/23, Present
Timeline
Contact Center Supervisor
Direct Interactions
2020.05 - Current (6 education.years_Label & 3 education.months_Label)
Certification Compliance Lead
NexRep, LLC
2017.02 - 2020.06 (3 education.years_Label & 4 education.months_Label)
Finance Analyst III
NCR Corporation
2012.07 - 2014.06 (1 education.year_Label & 11 education.months_Label)
Staff Accountant
Intrado
2009.07 - 2012.06 (2 education.years_Label & 11 education.months_Label)
Staff Accountant
Capital One/GreenPoint Mortgage
2006.03 - 2009.02 (2 education.years_Label & 11 education.months_Label)
Senior Auditor/Risk Management
Elevance Health/Anthem
2003.07 - 2005.08 (2 education.years_Label & 1 education.month_Label)
Business Operations Analyst II (Project Team Lead)
Elevance Health/Anthem
2000.05 - 2003.07 (3 education.years_Label & 2 education.months_Label)
Quality Auditor II
Elevance Health/Anthem
1999.05 - 2000.05 (1 education.year_Label)
Southern New Hampshire University
Bachelor of Science in Accounting, Concentration in Forensic Accounting/Fraud Examination
Troy University
Bachelor of Science in Business Management
Chattahoochee Valley Community College
Associate of Science in Business Administration