Hi, I’m
Roderick Hope
Columbus,GA
Summary
Results-oriented professional with over two decades of experience in program supervision, resource management, and financial analysis. Skilled in business administration, data analysis, finance, and risk management. Proven track record in enhancing operational efficiency, optimizing financial performance metrics, and cultivating robust client relationships in dynamic environments. Self-motivated professional brings proven leadership, organizational, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History of retaining clients and talented staff.
Overview
25
years of professional experience
Work History
Direct Interactions
Contact Center Supervisor
05.2020 - Current
Job overview
- Leveraged state-issued guidance, training, and mentorship ranging from 35 to 200 contact center agents for Ohio state government unemployment insurance program
- Monitored agents' metrics against company performance goals, conducted quality monitoring audits, and communicated daily with state government clients
- Assisted management with developing standardized performance improvement plans for tracking contact center agents’ performance.
NexRep, LLC
Certification Compliance Lead
02.2017 - 06.2020
Job overview
- Created resource guides and facilitated training sessions for new marketplace contractors
- Participated in weekly business review meetings and provided recommendations on reducing employee attrition and increasing customer satisfaction
- Identified reporting errors and reduced duplicate delivery cases in Salesforce reports by 47 cases on average each month.
NCR Corporation
Finance Analyst III
07.2012 - 06.2014
Job overview
- Provided financial analysis related to all plant manufacturing activity, including variance tracking, forecasting, and internal controls for costing and inventory movement
- Managed capital expenditures for three manufacturing facilities, reconciled inventory, and financial activity recorded in the general ledger
- Engineered processes to accurately capture and manage capital spend on fixed assets projects, resulting in a 15% decrease in time associated with analyzing capital purchases.
Intrado
Staff Accountant
07.2009 - 06.2012
Job overview
- Managed fixed assets exceeding $124 million, ensuring accurate tracking, reporting, and forecasting
- Facilitated monthly Work in Progress (WIP) meetings and maintained close communication with Accounts Payable on invoice accruals affecting capital expenditures
- Identified expired contracts, leading to an estimated $814,000 recovery in commission payouts.
Capital One/GreenPoint Mortgage
Staff Accountant
03.2006 - 02.2009
Job overview
- Performed general accounting duties such as bank reconciliation, daily cash balancing, ad-hoc reporting & analysis
- Maintained 100% accuracy in daily cash calculations and balancing
- Collaborated with Investor Reporting unit in determining and resolving discrepancies on investors' remittances.
Elevance Health/Anthem
Senior Auditor/Risk Management
07.2003 - 08.2005
Job overview
- Led financial audits, with a significant focus on asset recovery, surpassing divisional goals over $575,000 reclaimed across two years
- Collaborated with team to exceed $1.4 million per year divisional recovery target
- Developed database queries for overpayment recovery opportunities & offered suggestions on improving existing queries to streamline processes.
Elevance Health/Anthem
Business Operations Analyst II (Project Team Lead)
05.2000 - 07.2003
Job overview
- Coordinated and supervised projects resulting from contracted providers potential reimbursement issues, ensuring 98% completion within 30 days
- Managed a seven-person team, achieving efficient project management
- Implemented Oracle platform conversion from Microsoft Access database, reducing project timelines by 56%
- Recognized with Impact and Team Honor Awards for outstanding project contributions.
Elevance Health/Anthem
Quality Auditor II
05.1999 - 05.2000
Job overview
- Conducted audits for membership, billing, and claims, identifying over $495,000 in overpayments
- Promoted to audit high-dollar facility claims, achieving significant financial recoveries.
Education
Southern New Hampshire University
Bachelor of Science in Accounting, Concentration in Forensic Accounting/Fraud Examination
05.2025
University Overview
- Honor Roll August 2024-Current
- 3.86 GPA
Troy UniversityPhenix City, AL
Bachelor of Science in Business Management
07.2000
Chattahoochee Valley Community CollegePhenix City, AL
Associate of Science in Business Administration
06.1998
Skills
- Advanced Fixed Asset Management and Financial Reporting
- Proficient in ERP Systems (Oracle, PeopleSoft) for Asset and Financial Management
- Strong Leadership in Team Building and Training
- Expert in Financial Analysis, Risk Management, Project Management, and Data Analysis
- Advanced Excel Skills: Data Analysis, Pivot Tables & Pivot Charts, Advanced Formulas
- Data Analysis & Visualization: Proficient in SQL, Python, PowerBI
- Familiarity with Salesforce, Zendesk, Freshdesk, and Slack
- QuickBooks Certified User, Intuit, 2024
- Effective coaching
- Compliance knowledge
- Call Monitoring
- Workforce Management
Affiliations
- National Society of Leadership and Success (NSLS), 04/01/24, Present
- Association of Certified Fraud Examiners, 11/01/23, Present
Timeline
Contact Center Supervisor
Direct Interactions
05.2020 - Current
Certification Compliance Lead
NexRep, LLC
02.2017 - 06.2020
Finance Analyst III
NCR Corporation
07.2012 - 06.2014
Staff Accountant
Intrado
07.2009 - 06.2012
Staff Accountant
Capital One/GreenPoint Mortgage
03.2006 - 02.2009
Senior Auditor/Risk Management
Elevance Health/Anthem
07.2003 - 08.2005
Business Operations Analyst II (Project Team Lead)
Elevance Health/Anthem
05.2000 - 07.2003
Quality Auditor II
Elevance Health/Anthem
05.1999 - 05.2000
Southern New Hampshire University
Bachelor of Science in Accounting, Concentration in Forensic Accounting/Fraud Examination
Troy University
Bachelor of Science in Business Management
Chattahoochee Valley Community College
Associate of Science in Business Administration
Similar Profiles
Shala LewisShala Lewis
Learning and Development Manager at Direct InteractionsLearning and Development Manager at Direct Interactions
Ashlei RichardsonAshlei Richardson
Enrollment Agent at Direct InteractionsEnrollment Agent at Direct Interactions
Kelsea PoindexterKelsea Poindexter
Customer Service Agent at Direct InteractionsCustomer Service Agent at Direct Interactions
BROOKLYN TYLERBROOKLYN TYLER
Customer Service Representative at Direct InteractionsCustomer Service Representative at Direct Interactions
Kimberlee PetersonKimberlee Peterson
Leasing Consultant at RangeWaterLeasing Consultant at RangeWater