Russell Jakala
Summary
As an entry-level data analyst, I bring a strong foundation in statistical analysis, data visualization, and database management. With experience in R, Tableau, and SQL, I can collect, clean, and analyze data to provide actionable insights for business decisions. I am a collaborative team player with strong communication skills, ready to contribute to the success of a dynamic organization.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Business Systems Intern
Amplify Education
06.2023 - 08.2023
- Inbound requests to fix issues and create improvements in tech stack
- Cleaning and systemizing tech stack items, particularly Hubspot
MacOS/iOS Specialist
Apple
Austin, Texas
06.2020 - 02.2023
- Consistently provided a positive customer experience and assisted with troubleshooting product issues
- Nominated by team manager to be in a pilot program titled “Codename Helpers” to assist new employees with customer interactions and call-handling strategies
- Maintained high performance analytics such as customer satisfaction (90%) and issue resolution(80%)
- Adapted to diverse customer types and communication styles to support customers in a personalized manner
Person in Charge (PIC)
Panda Express
01.2017 - 10.2019
- Effectively managed a team of senior employees with day-to-day operations
- Handled cash deposits to local bank, opened and closed the store daily, and assisted with the onboarding of new employees
- Became acting manager when site manager was not present
Founder
Jakala Couture
01.2018 - 01.2019
- Founded, marketed, managed, and sold a clothing line based off the principle of “Nonconformity”
- Created an ambassador program which increased sales by nearly 50%
- Ran ad campaigns through Facebook/Instagram
Board of Directors
Epsilon Nu Tau
02.2019 - 06.2020
- Nominated to be an acting member of the executive board
- Planned and assisted with future entrepreneurial workshops/events
- Took professional photos at the organizations events to display on their social media pages for recruitment purposes
Education
Bachelor's Degree - Marketing
Texas State University
High School Diploma -
Westwood High School
Austin, TX06.2019
Skills
- Experience in SQL, Tableau, and R
- Advanced knowledge of Microsoft Office products
- Facebook, Instagram, and Google Ad's
- Customer Acquisition
Certification
- Google Data Analytics Certification
- Microsoft Office Specialist
Timeline
Business Systems Intern
Amplify Education
06.2023 - 08.2023
MacOS/iOS Specialist
Apple
06.2020 - 02.2023
Board of Directors
Epsilon Nu Tau
02.2019 - 06.2020
Founder
Jakala Couture
01.2018 - 01.2019
Person in Charge (PIC)
Panda Express
01.2017 - 10.2019
Bachelor's Degree - Marketing
Texas State University
High School Diploma -
Westwood High School