Rebekah Jenkins
Anna
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Children's Health System Of Texas
Plano, TX
11.2024 - Current
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Monitored vital signs and patient conditions to ensure timely interventions.
- Assisted healthcare professionals in delivering critical care treatments and procedures.
- Trained new staff on operational protocols and best practices for patient safety.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Reduced stress for patients and families through effective communication and empathetic support.
Patient Care Technician
TEXOMA MEDICAL CENTER
Anna, TX
10.2021 - 10.2025
- Obtain patient vital signs and report results to staff nurse or physician, noting changes from prior measurements.
- Answer patient assistance calls, assess needs, and offer qualified support.
- Maintain a clean and safe environment to promote patient safety and comfort.
- Monitor, track, and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collect and transport specimens to prepare for lab testing.
- Respond to patient emergencies with immediate care and notify clinicians to provide comprehensive assistance.
- Assist in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Support patient admissions, discharges, and transfers to promote team productivity.
- Maximize patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Change linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Patient Access Specialist
Cook Children's Medical Center
Prosper, TX
03.2024 - 11.2024
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
ER Registrar
TEXOMA MEDICAL CENTER
Anna, TX
08.2020 - 10.2021
- Facilitated collection of outside medical records and x-rays and indexed paperwork.
- Utilized audits and controls to accurately manage cash.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
Contact Center Specialist
Baylor Scott & White Health
Richardson, TX
12.2019 - 08.2020
- Boosted customer service satisfaction ratings through consistent quality control.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Verified insurance coverage and eligibility prior to scheduling to prevent billing issues.
- Answered phone calls and messages for 17 medical clinics; scheduling appointments and handling patient inquiries.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Unit Secretary
Loma Linda University Medical Center and University of Loma Linda
Loma Linda, CA
12.2018 - 09.2019
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained patient demographic and financial aspects in EPIC.
- Answered multi-line telephone system, provided information and directed calls.
- Prepared admissions charts, scanned records, and arranged discharges with transportation.
- Responded to and resolved diverse patient issues.
- Provided clerical support, addressing routine, and special requirements.
Team Lead
Party City Corporation
Banning, CA
09.2015 - 01.2019
- Trained team members on company procedures and safety requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Evaluated customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Certification in Phlebotomy -
Loma Linda University
Loma Linda, CA06.2019
Certificate of completion in Emergency Medical Services -
Crafton Hills College
Yucaipa, CA05.2015
Diploma -
Yucaipa High School
Yucaipa, CA06.2014
Skills
- Adaptable
- Basic Life Support
- Vital signs monitoring
- Orthopedic Splinting
- Stress Management
- 12-lead EKG monitoring
- Interpersonal Skills
- Patient Observation
- Professional Bedside Manner
- Blood Glucose Testing
- Phlebotomy Techniques
- Wound Care
Certification
- AHA, RQI BLS Provider, 07/11/2024, 07/31/2026
- Certified Phlebotomy Technician (CPT), 06/01/19, 06/01/27, N7F9R8T6
- Emergency Medical Technician- Certificate of Completion, 05/01/15, Present, Course completion certificate through accredited program at Crafton Hills College located in Yucaipa, CA. Course included 200 hours of hands-on training with 4 in-field ride alongs.
Timeline
Patient Care Technician
Children's Health System Of Texas
11.2024 - Current
Patient Access Specialist
Cook Children's Medical Center
03.2024 - 11.2024
Patient Care Technician
TEXOMA MEDICAL CENTER
10.2021 - 10.2025
ER Registrar
TEXOMA MEDICAL CENTER
08.2020 - 10.2021
Contact Center Specialist
Baylor Scott & White Health
12.2019 - 08.2020
Unit Secretary
Loma Linda University Medical Center and University of Loma Linda
12.2018 - 09.2019
Team Lead
Party City Corporation
09.2015 - 01.2019
Certificate of completion in Emergency Medical Services -
Crafton Hills College
Diploma -
Yucaipa High School
Certification in Phlebotomy -
Loma Linda University