R. Joy Williams
Houston,TX
Summary
Salesforce specialist skilled in optimizing CRM systems to drive business efficiency. Adept at managing integrations, automating processes, and enhancing user experience. Proven track record of working collaboratively to achieve results and adapt to shifting requirements. Strong problem-solving abilities, effective communication skills, and commitment to continuous improvement.
Overview
28
28
years of professional experience
5
5
Certification
Work History
Commercial Property Manager
The Ainbinder Company
2024.03 - Current
Construction/Project Management, TI, AP/AR, Budget planning, and maximizing profits. Managing 5 upscale Shopping Centers
Commercial Portfolio Manager
Colliers International
2021.06 - Current
- Portfolio of 13 properties including (Industrial, Retail, Office, Mixed Use, and Flex)
Property Manager
Fogelman Properties
2018.04 - 2021.06
- 248 units
Multi-Site Property Manager
WRH Realty/GoldOller
2014.01 - 2018.04
- 3 Properties (98 units, 248, 198)
Residential Property Manager
Excalibur Homes/Crown Realty
2011.03 - 2013.12
- 400 units
Assistant General Manager
Budget Suites of America
2010.02 - 2011.01
- Company Overview: (Extended Stay Hotel)
- (Extended Stay Hotel)
Group Programs Administrator
WizeTrade/MB Trading
2007.11 - 2010.01
- Company Overview: (Software Company)
- (Software Company)
Account Manager
Fidelity National Financial
2006.11 - 2007.11
Escrow Assistant
First American Title
2003.10 - 2006.10
Leasing and Assistant Property Manager
UDRT/Gables/Mid-America
2000.01 - 2003.01
Residential Property Manager
Coldwell Banker Smith & Associates
1997.01 - 2000.01
Education
Alabama Real Estate License -
Alabama School of Real Estate
Montgomery, Al02.1997
Georgia Real Estate License - Georgia Real Estate License
Better Homes & Gardens
Atlanta2011
High School -
Jeff Davis High
Montgomery, AL01.1993
Skills
- Salesforce Administrator
- Microsoft Azure AZ-900
- AWS Solutions Architect Associate
- Billing Support, Chat support, Budgets
- YARDI, Rent Cafe', IMPAK, MRI, Nexxus, AVID
- Yieldstar, CoreLogic Systems, Zendesk
- Variance Reports, Training, Presentations,
- Due Diligence, Weekly Financial Calls, Monthly Financial Reports
- Employee Reviews, Property Inspections, Rent collection
- Capital Improvement
Accomplishments
- 2021, Rookie of the Year Colliers International REMS
- 3 years, Atlanta Apartment Association New Member committee
- 2019, Fogelman – Addison / Cobblestone Property of the Quarter
- 2014/2015, WRH – Spalding Hills “Most Improved Rental Income”
- 2015, WRH – Spalding Hills “Best Performing Property”
- 2015, WRH – Spalding Hills “Highest Economic Occupancy”
References
- Grace Jones, RVP
- Howard Collins III, Service Director
- Ulyssa Martin, Asst Prop Manager
- Michelle O’Brian, RVP
Certification
Salesforce Administrator
Microsoft Azure AZ-900
AWS Solutions Architect Associate
Certified Community Association Manager
Certified Apartment Manager
Timeline
Commercial Property Manager
The Ainbinder Company
2024.03 - Current
Commercial Portfolio Manager
Colliers International
2021.06 - Current
Property Manager
Fogelman Properties
2018.04 - 2021.06
Multi-Site Property Manager
WRH Realty/GoldOller
2014.01 - 2018.04
Residential Property Manager
Excalibur Homes/Crown Realty
2011.03 - 2013.12
Assistant General Manager
Budget Suites of America
2010.02 - 2011.01
Group Programs Administrator
WizeTrade/MB Trading
2007.11 - 2010.01
Account Manager
Fidelity National Financial
2006.11 - 2007.11
Escrow Assistant
First American Title
2003.10 - 2006.10
Leasing and Assistant Property Manager
UDRT/Gables/Mid-America
2000.01 - 2003.01
Residential Property Manager
Coldwell Banker Smith & Associates
1997.01 - 2000.01
Alabama Real Estate License -
Alabama School of Real Estate
Georgia Real Estate License - Georgia Real Estate License
Better Homes & Gardens
High School -
Jeff Davis High