Rodrigo Lares
Los Angeles,CA
Summary
Safety-Focused Customer Service Professional experienced in training and mentoring staff while enhancing team collaboration on safety initiatives. Achieved effective incident detection and prevention through strong situational awareness and critical thinking. Committed to supporting team goals and ensuring adherence to protocols for efficient completion of all duties.
Overview
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Security Guard
Allied Universal Security Services
Glendale, CA
03.2025 - 03.2026
- Conducted regular patrols to detect hazards and prevent unauthorized access.
- Monitored premises, enhancing safety and security for personnel and property.
- Responded promptly to alarms and incidents, facilitating effective resolutions.
- Responded quickly to emergency situations to assess and deflect issues.
- Collaborated with law enforcement during emergencies to maintain public safety.
- Trained and mentored junior security staff on protocols and procedures, fostering compliance and preparedness.
Customer Service Representative Team Lead
Jam-N Logistics
Commerce, CA
07.2022 - 10.2024
- Managed inventory with 3PL warehouse management software, ensuring accuracy of lot numbers, SKUs, and quantities.
- Processed returns and restocked inventory.
- Reviewed inventory records to identify discrepancies, implementing corrective measures to maintain inventory integrity.
After-School Program Leader
K-8 School
Monterey Park, CA
06.2018 - 07.2022
- Ensured safety, order, and structure for groups of children, fostering a secure and positive environment.
- Supervised kindergarten through eighth-grade students during after-school programs.
- Managed activities to run smoothly and according to schedule.
Education
Associate's Degree - General Studies
Los Angeles Community College District
Monterey Park, CA, USA 08.2019 - 01.2022
High School Diploma -
Schurr High School
Montebello, CA, USA 06.2015 - 07.2018
Skills
- Incident response
- Access management
- Safety protocols
- Customer Service & Client Support
- Customer interactions
- Strong Team Collaboration
- Conflict resolution
- Situational & Critical Thinker
- Problem solving
Languages
- English - Expert
- Spanish - Expert
Certifications
- CDL A - 08/2026
- Guard Card - 04/2027
- Baton Permit - 08/2026
License
- CDL A - 08/2026
- Guard Card - 04/2027
- Baton Permit - 08/2026
Timeline
Security Guard
Allied Universal Security Services
03.2025 - 03.2026
Customer Service Representative Team Lead
Jam-N Logistics
07.2022 - 10.2024
Associate's Degree - General Studies
Los Angeles Community College District
08.2019 - 01.2022
After-School Program Leader
K-8 School
06.2018 - 07.2022
High School Diploma -
Schurr High School
06.2015 - 07.2018