RM PANCHANATHAN
Chennai,India
Summary
A seasoned, passionate and a result driven professional with 25+ years of experience in formulating and leading successful business strategies across verticals such as Information Technology, Telecommunication, Home Medical Appliances and Logistics and Partner management.
Until 2017 working with Ensure Support Services India Limited (100% subsidiary of Redington Group), as Deputy General Manager (Partner Management & Business Development). Holds the distinction of joining the organisation (Redington) on the ranks of a Product Executive and rising to the position of DGM.
An astute strategist with proven competencies in designing and implementing business plans aimed at optimising top line and bottom line profitability. A plethora of experience in identifying, on boarding, motivating and leading channel partners/franchise throughout the country. Strong abilities in starting up and scaling verticals across a particular market/territory.
Demonstrated track record of working with principal vendors and ensuring that their expectations are consistently met. A natural leader who had built, and lead geographically distributed teams. Deft in gathering and collating market intelligence from reliable sources. A wealth of experience in coordinating with a matrix of stakeholders to achieve the stipulated business objectives.
Overview
30
30
years of professional experience
Work History
Service Business Partner
Reliance resQ
01.2018 - 03.2022
- Established and managed a Reliance resQ service center specializing in air care, wash care, consumer electronics, water purifiers, and home appliances.
- Lead a team of 25 members in handling a monthly call volume of 1,300 to 1,600 service requests, ensuring efficient and effective resolution.
- Implemented a call management system that improved response times and increased first-call resolution rates.
- Enhanced customer satisfaction through ongoing team training, focused on technical skills and customer service excellence.
Deputy General Manager - Partner Management
Ensure Support Services India Limited
Chennai
01.2014 - 01.2018
- Company Overview: 100% Subsidiary of Redington Limited
- The division predominantly handles products from sectors viz
- Information Technology, Telecommunication, Home Medical Equipment and Third Party Logistics
- Handled the after-sales warranty support for the products through partner network belonging to the division
- Proactively involved in budgeting, forecasting and revenue expansion activities
- Trained the sales team in efficiently achieving the stipulated targets
- Currently handling a business value of INR 25 crores per annum
- 100% Subsidiary of Redington Limited
Business Manager - Chennai Region (SBU Head)
Redington India Limited
Chennai
01.2008 - 01.2014
- Managed a team of 40+ members and a partner network of 240+ throughout the country for telecommunication products
- Responsible for maintaining sustainable business relations with the principal vendors and channel partners
- Periodically evaluated the team's performance and offered scope for improvements
- Accountable for the P&L, Bottom Line profitability of the operations in the region
Project Manager
Redington India Limited
Chennai
01.2005 - 01.2008
- Responsible for setting up a franchise network throughout the country for products such as Motorola, Huawei, etc
- Holds the distinction of setting up a network of 200+ channel partners throughout the country
- Managed warranty support for the same line of products
- Coordinated with the marketing team in creating in-shop branding for the channel partners
- Liaised with the channel partners and the supply chain team in maintaining optimal levels of stocks at vendor's point
- Submitted reports on various metrics to the top management as and when stipulated
Area Support Manager
Redington India Limited
01.2002 - 01.2005
- Worked on the same role in Bangalore (2002 - 2004) and subsequently in Chennai (2004 - 2005)
- Was transferred to Bangalore on a promotion to handle a bigger territory
- Responsible for managing business relations with vendors such as HP, IBM, CMC & Dell, etc
- Acted as liaison between Redington and the Principals in resolving issues related to products/supply/services
- Successfully opened branches in Goa and Hubli
- Ensured that the territories became independent profit centres for afore mentioned products
Area Support Manager
Redington India Limited
Calcutta
01.2000 - 01.2002
- Held the dual responsibility of service sales such as trade repairs, upgrading accessories, warranty extensions and AMC
- Responsible for service delivery of warranty support for products such as HP Peripherals, Compaq Laptops, EPSON Printers, and Samsung IT products
- Accountable for consistently maintaining the profitability of the operations in the assigned centre
- During the tenure opened branches in regions such as BBSR, Guwahati and Jamshedpur
Product Executive
Redington India Limited
Calcutta
01.1997 - 01.2000
- Responsible for handling Techno Commercial sales of the products to Corporates and OEM's
- Undertook extensive study of customer's requirement for servers, and proposed cost effective solutions in line with the performance parameters
- Handled sales of Seagate hard disks and HP spares, accessories and consumables through authorised channel partners
Senior Executive - Key Accounts
Fourth Dimension Technologies
Chennai
05.1996 - 06.1997
- Company Overview: Fourth Dimension was a channel partner for HCL Technologies
- Responsible for selling PCs to key accounts such as IOB, Tanuvas, etc
- Handled an annual business value of INR 1 crore
- Fourth Dimension was a channel partner for HCL Technologies
Marketing Executive
Micronet Business Solutions
Chennai
06.1994 - 05.1996
- Responsible for selling Pertech Computers Limited (PCL) and assembled PC's to first-time users and SME segment
- Consistently achieved the laid down targets and earned handsome incentives
Sales Executive
Consul Consolidated Private Limited
Chennai
05.1992 - 06.1994
- Responsible for generating prospects for Servo Controlled Voltage Stabilisers, Constant Voltage Transformers, UPS and Power Conditioning systems equipment of the organisation
- Consistently met the desired targets in the assigned region
Education
B.Sc - Statistics
Bharathiyar University
CoimbatoreSkills
- Strategic Planning
- Business Development
- Team Management
- Franchise Management
- Profitability Management
- P&L Management
- Territory Management
- Stakeholder Management
- Business Intelligence
- Branding
- Analytical
Linguistics
- English
- Tamil
- Hindi (Basic)
Personal Information
Date of Birth: 03/29/71
Timeline
Service Business Partner
Reliance resQ
01.2018 - 03.2022
Deputy General Manager - Partner Management
Ensure Support Services India Limited
01.2014 - 01.2018
Business Manager - Chennai Region (SBU Head)
Redington India Limited
01.2008 - 01.2014
Project Manager
Redington India Limited
01.2005 - 01.2008
Area Support Manager
Redington India Limited
01.2002 - 01.2005
Area Support Manager
Redington India Limited
01.2000 - 01.2002
Product Executive
Redington India Limited
01.1997 - 01.2000
Senior Executive - Key Accounts
Fourth Dimension Technologies
05.1996 - 06.1997
Marketing Executive
Micronet Business Solutions
06.1994 - 05.1996
Sales Executive
Consul Consolidated Private Limited
05.1992 - 06.1994
B.Sc - Statistics
Bharathiyar University
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