R' Mani Moore

• Improved patient care by analyzing clinical data and identifying trends in treatment outcomes.
• Performs builds, upgrades, and system enhancements as needed.
• Resolved interface errors
• Mapped workstations to appropriate template
• Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
• Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
• Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.

• Analyzed existing systems and databases and recommended enhancements to solve occurring problems.
• Responded to incidents quickly using Service Now to generate tickets.
• Streamlined help desk processes for faster issue resolution and increased customer satisfaction.
• Troubleshooting problems and correcting faults.

• Executed diagnostics, troubleshooting and evaluations on PC's.
• Organized work to meet demanding production goals.
• Completed job reports and logs immediately following service calls.
• Conducted imaging installations on PC's

• Resolved diverse range of technical issues across multiple systems and applications for Emory's Medical Staff.
• Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Translated complex technical issues into digestible language for non-technical users.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.

• Researched and validated clinical data.
• Operated computer-based systems to retrieve and store information and records.
• Responsible for abstracting charts daily from various sources.
• Ability to work in web-based application, and multiple screens
• Proficient in use of Microsoft Excel and Centrix

• Providing support with workflows which includes the in basket, insurance, scanning documents, scheduling referrals, work queues, and all other front desk and back office support.
• Provided remote support to end-users to resolve issues regarding clinical aspects of their workflow
• Responded to support requests and patiently guided end-user’s through basic troubleshooting tasks.

• Broke down and evaluated end-user problems
• Create incident ticket using with full required details, escalate when necessary and being on top of every activity that ensure smooth transitioning into the new system.
• Collaborate with Physicians, Physician assistants nurse practitioners, and other care givers to create, update, addend and complete patient encounters.

• Maintained patient records in compliance with security regulations.
• Processed medical records requests from outside providers .
• Maintained historical reference by abstracting and clinical data such as diseases, operations, procedures and therapies
• Maintained accuracy, completeness and security for medical records and health information.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Devised solutions to operations issues related to Epic working closely via phone
• Create incident ticket using with full required details, escalate when necessary and being on top of every activity that ensure smooth transitioning into the new system.

• Abstracting an average of 30-40 charts daily.
• Abstracting specific medical information from and old database (Athena into(Epic) such as Labs, Medical Problems, Social, History
• Maintained accuracy, completeness and security for medical records and health information.
• Gathered patient information by collecting demographic information from variety of sources.

• Provide technical training and support to end users during the Epic EMR application roll out
• Create incident ticket using with full required details, escalate when necessary and being on top of every activity that ensure smooth transitioning into the new system.
• Collaborate with Physicians, Physician assistants nurse practitioners, and other care givers to create, update, addend and complete patient encounters

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Trained and provided support and assistant for healthcare providers and clerks in data collection and entry into the new system
• Create incident ticket using with full required details, escalate when necessary and being on top of every activity that ensure smooth transitioning into the new system.
  
  

• Answer the epic staff support line.
• Provide daily support to EPIC users through troubleshooting.
• Resolved any request at hand for end users.
• Open and monitor Service Now tickets.

• Scanned documents and saved in database to keep records of essential organizational information.
• Organized, sorted and checked input data against original documents.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.

• Assisted physicians with building Preference lists, Smart tools (Smart texts and Smart Phrases)
• Epic training in Clinical documentation, Order management, eMAR medication administration, Electronic prescribing and use of Clinical tools; references and patient education resources.
• Provided at the elbow Epic Stork (Postpartum) and Ambulatory support for end user health care providers, including Physicians, Nurse Practitioners, Registered Nurses and Alternative Medicine providers

• Provided support and assistant for healthcare providers and nurses
• Collaborate with Physicians, Physician assistants nurse practitioners, and other care givers on workflow issues

● Trouble shoot issues and create tickets if needed

• Extracted, structured and analyzed data from medical charts during Allscripts conversion
• Worked with multiple data sources to extract information and pulled into various reports.
• Maintained highest standards through quality assurance process to identify and correct mistakes and inconsistencies in abstracted data.
• Review abstracted data for completeness and accuracy.

• Complied with company and OSHA safety rules and regulations.
• Tracked and recorded materials with scanners to maintain and update inventory.
• Transported product loads through warehouse to facilitate inspection process and on-time delivery.

• Assisted physicians with building Preference lists, Smart tools (Smart texts and Smart Phrases)
• Epic training in Clinical documentation, Order management, eMAR medication administration, Electronic prescribing and use of Clinical tools; references and patient education resources.
• Assisted with documenting PCAs with vital signs, managing orders, Intake/Output,
  
  

• Worked with multiple data sources to extract information and pulled into various reports.
• Utilized Epic to manage and confirm patient data, such as insurance, demographic and medical history information.
• Extract date from current charts and transfer the relevant data into patient charts within Epic.