Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Janelle Robinson

Janelle Robinson

Shaker Heights,Ohio

Summary

Clinical professional and professional billing expert with strong background in health informatics and data analysis, adept at improving patient care through actionable insights. Skilled in clinical data management, health IT systems, and regulatory compliance. Strong expertise in financial analysis, invoicing, and account reconciliation. Proven track record in optimizing billing processes and resolving discrepancies efficiently. Known for collaborative teamwork, adaptability, and achieving organizational goals.

Overview

28
28
years of professional experience

Work History

Clinical Analyst

Cleveland Clinic Hospital
09.2015 - Current
  • Offered go-live and post-implementation support, including troubleshooting and delivering timely solutions to end-users
  • Provided ongoing support and maintenance for the Epic Resolute Professional Billing module
  • Created and maintained detailed documentation for claims workflows, system configurations, and user guides
  • Monitored claim submissions to ensure timely and accurate processing and payment posting
  • Communicate with systems analysts and end-users to facilitate implementation of system upgrades, enhancements, modifications, and problem resolution.
  • Supported the successful integration of new medical practices into existing EHR systems, ensuring a smooth transition for both staff and patients.
  • Provided ongoing support for end users of clinical software applications, troubleshooting issues and addressing concerns as needed.
  • Improved clinical workflows by identifying opportunities for automation and implementing relevant technological solutions where appropriate.
  • Worked closely with subject matter experts to develop solutions and improvements for clinical systems.

Department Supervisor

Cleveland Clinic Medicine Institute
01.2010 - 09.2015
  • Manage front end operations including supervising appointments scheduling, point of service functions, and other employee activities.
  • Reviews directives and correspondence to ascertain such data as changes in programs, policies and procedures and disseminates information to appropriate parties.
  • Oversee patient throughput, troubleshoot and resolve patient complaints, and coordinate physician schedules.
  • Serves as a central point of liaison with other departments and external constituencies in the resolution of day-to-day matters.

Medical Office Manager

Comprehensive Family Medicine, Cleveland Clinic
01.1998 - 01.2010
  • Planned, led, organized and controlled office operations and procedures including supervising office staff, designing work schedules that optimize employee time and skills, implementing office policies, ensuring security and confidentiality of data, and coordinating daily activities.
  • Supervised PTO and timekeeping for office specialist and handled staffing adjustments to ensure adequate coverage.
  • Responsible for provider template maintenance and schedule edits/changes.
  • Entertained customer inquiries, suggestions and other grievances and served as a front-line negotiator for complaint resolution.

Education

Master of Science - Healthcare Administration

Capella University
Minneapolis, MN
04-2022

Bachelor of Science - Healthcare Administration

Kaplan University
Davenport, IA
09-2015

Associate of Science - Business Administration

Kaplan University
Davenport, IA
09-2012

Certificate - Medical Assisting

Remington College
01.1998

Skills

  • Epic Proficient Ambulatory
  • Epic Resolute PB certification
  • Claims Processing & Submission
  • Training and Development
  • Remittance Advice & Payment Posting
  • Data analysis and reporting
  • Workflow Analysis
  • Systems integration expertise
  • Proficient in project oversight
  • Claims analysis
  • Efficient payment reconciliation
  • Revenue cycle management
  • Claims review

Accomplishments

  • Epic Resolute Professional Billing Certification
  • ITIL Foundation Certificate in IT Service
    Management
  • EpicCare Ambulatory Fundamentals
  • The National Society of Leadership and Success
  • Diverse Ability Employee Group
  • Toastmasters

Certification

  • Certified Resolute Professional Billing, Cleveland Clinic - 2025

Timeline

Clinical Analyst

Cleveland Clinic Hospital
09.2015 - Current

Department Supervisor

Cleveland Clinic Medicine Institute
01.2010 - 09.2015

Medical Office Manager

Comprehensive Family Medicine, Cleveland Clinic
01.1998 - 01.2010

Certificate - Medical Assisting

Remington College

Master of Science - Healthcare Administration

Capella University

Bachelor of Science - Healthcare Administration

Kaplan University

Associate of Science - Business Administration

Kaplan University

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