Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Francisco Carrasquillo

Francisco Carrasquillo

Jacksonville,FL

Summary

Experienced Healthcare IT professional with expertise in project management, clinical systems, computer systems, and business skills. Passionate about contributing to organizations through strategic project management and technological solutions implementation. Committed to driving organizational success by optimizing processes and facilitating seamless operations. Dedicated professional with a proven track record of delivering impactful results through effective project management and innovative problem-solving approaches.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Analyst, Clinical Support

Baptist Health
08.2022 - Current
  • Provide ongoing training and support to clinicians and staff using the Epic EHR, resolving issues quickly to minimize disruptions in patient care delivery.
  • Leading the Clinical Informatics Support Team during Technical Dress Rehearsals and Go-Lives involving testing and troubleshooting of project implementations affecting EHR clinical workflows.
  • Work with product teams to define clinical requirements on projects affecting EHR clinical workflows.
  • Serve as a liaison between clinical staff and IT departments, ensuring seamless integration of new technologies and solutions into daily workflows.
  • Facilitate training for staff and providers on new clinical tools and workflows.
  • Improve internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks and workflows.
  • Analyze and leverage data collected on provider’s usage and efficiency for performance optimization.
  • Train providers on quality and metric programs.
  • Troubleshooting Epic EMR errors or disruptions.

Analyst, Clin/EHR Application

Baptist Health
02.2020 - 08.2022
  • Provided TouchWorks (Allscripts) EHR support.
  • Provided Cerner EHR support.
  • Collaborated with cross-functional teams on a variety of application operability.
  • Served as a liaison between technical teams and key stakeholders, ensuring clear communication of interface project goals while managing expectations effectively.
  • Provided and coordinate access to clinical systems for external offices.
  • Clinical Informatics representative to Business Development.
  • External Provider Portal administrator.
  • Order Facilitator electronic imaging administrator.

IT Support Specialist

Florida Atlantic University's Charles E. Schmidt College of Medicine
04.2018 - 02.2020


  • Medical Education Technology Student Worker Manager.
  • Provided level one to level three-tier help desk support.
  • Set up and supported a variety of hardware and software for faculty, staff, and students.
  • Used Deskpro ticketing system to work with end-users to resolve software, hardware, and network issues.
  • Provided remote access support to end-users via TeamViewer.
  • Trained new employees on company-specific software applications, facilitating faster integration into work processes.
  • Created comprehensive documentation on organization-wide IT procedures, reducing user error occurrences.
  • Evaluated emerging technologies for potential implementation within the organization to drive innovation and growth.
  • Co-created the College's project to integrate Virtual Reality into the medical curriculum.
  • Sfax electronic faxing system administrator
  • Snipe-IT electronic inventory administrator.

Medical Education Specialist

Florida Atlantic University's Charles E. Schmidt College of Medicine
11.2017 - 04.2018
  • Maintained the curriculum databases (LCME+ and SharePoint) and assisted course directors with curriculum mapping.
  • Provided administrative support and served as the primary contact for faculty and visitors to the college.
  • Processed and modified all reservations for classrooms, physical exam rooms, and small conference rooms.
  • Proctored Exam and Quizzes.
  • Maintained supply budget.

IT Student Worker

Florida Atlantic University's Charles E. Schmidt College of Medicine
04.2015 - 08.2017
  • Provided level one to level two-tier help desk support as part-time member of the systems support group
  • Set up and supported a variety of hardware and software for faculty, staff, and students
  • Used TeamDynamix ticketing system to work with end-users to resolve software, hardware, and network issues
  • Provided remote access support to end-users via LogMeIn
  • A/V classroom technician.

Education

MS - Information Technology and Management

Florida Atlantic University
Boca Raton, FL
06.2019

BBA - Management Information Systems

Florida Atlantic University
Boca Raton, FL
06.2017

Skills

  • Critical and analytical thinking
  • Highly attentive to detail
  • Root cause analysis and prevention
  • Strong communication and organizational skills
  • Issue resolution and solution implementation
  • Ability to prioritize incidents and manage effectively
  • Team collaboration and leadership
  • Proficient in project management methodologies
  • Knowledgeable in ITIL best practices
  • Experienced with Epic, Allscripts, and eClinicalWorks
  • Proficient in ambulatory and inpatient workflows
  • Provider/Clinic Relations
  • Proficient in clinical software systems
  • Testing and training for clinical software
  • Ability to understand Healthcare Informatics
  • Experienced in medical terminology usage
  • Skilled in utilizing Microsoft Office applications
  • Documentation creation and review
  • HIPAA compliance management

Certification

Epic EMR Clinical Informatics Certification

Languages

Spanish
Native or Bilingual

Timeline

Analyst, Clinical Support

Baptist Health
08.2022 - Current

Analyst, Clin/EHR Application

Baptist Health
02.2020 - 08.2022

IT Support Specialist

Florida Atlantic University's Charles E. Schmidt College of Medicine
04.2018 - 02.2020

Medical Education Specialist

Florida Atlantic University's Charles E. Schmidt College of Medicine
11.2017 - 04.2018

IT Student Worker

Florida Atlantic University's Charles E. Schmidt College of Medicine
04.2015 - 08.2017

BBA - Management Information Systems

Florida Atlantic University

MS - Information Technology and Management

Florida Atlantic University

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