Francisco Carrasquillo, MSITM
Jacksonville,FL
Summary
I am targeting positions in the Healthcare IT field where I can utilize my clinical systems, computer systems, and business skills to aid organizations in finding and maintaining solutions; enabling them to run more efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Analyst, Clinical Support
Baptist Health
08.2022 - Current
- Provide Epic EMR training and support for door-to-door workflows to providers and staff members in Outpatient and Inpatient settings.
- Support for clinical technologies both hardware and software.
- Train providers on quality and metric programs.
- Lead peer-to-peer knowledge transfer and teach backs.
- Overseeing, testing, and troubleshooting project implementations affecting EHR clinical workflows.
- Troubleshooting Epic EMR errors or disruptions.
- Analyze and leverage data collected on provider's usage and efficiency for performance optimization.
- Engaging providers in piloting of new technologies.
- Resolving Clinical Informatic incident tickets.
Analyst, Clin/EHR Application
Baptist Health
02.2020 - 08.2022
- Provide TouchWorks (Allscripts) EHR support
- Provide Cerner EMR support
- Coordinate EMR interfaces for external offices
- Provide and coordinate access to clinical systems for external offices
- Clinical Informatics representative to Business Development
- External Provider Portal administrator
- Order Facilitator electronic imaging administrator.
IT Assistant
Florida Atlantic University's Charles E. Schmidt College of Medicine
04.2018 - 02.2020
- Provided level one to level three-tier help desk support
- Set up and supported a variety of hardware and software for faculty, staff, and students
- Used Deskpro ticketing system to work with end-users to resolve software, hardware, and network issues
- Provided remote access support to end-users via TeamViewer
- Sfax electronic faxing system administrator
- Snipe-IT electronic inventory administrator.
- Medical Education Technology Student Worker Manager
- Co-created the College's project to integrate Virtual Reality into the medical curriculum
Medical Education Specialist
Florida Atlantic University's Charles E. Schmidt College of Medicine
11.2017 - 04.2018
- Maintained the curriculum databases (LCME+ and SharePoint) and assisted course directors with curriculum mapping
- Provided administrative support and served as the primary contact for faculty and visitors to the college
- Processed and modified all reservations for classrooms, physical exam rooms, and small conference rooms
- Proctored Exam and Quizzes
- Maintained supply budget
IT Student Worker
Florida Atlantic University's Charles E. Schmidt College of Medicine
04.2015 - 08.2017
- Provided level one to level two-tier help desk support as part-time member of the systems support group
- Set up and supported a variety of hardware and software for faculty, staff, and students
- Used TeamDynamix ticketing system to work with end-users to resolve software, hardware, and network issues
- Provided remote access support to end-users via LogMeIn
- A/V classroom technician.
Education
MS - Information Technology and Management
Florida Atlantic University
Boca Raton, FL06.2019
BBA - Management Information Systems
Florida Atlantic University
Boca Raton, FL06.2017
Skills
- Ability to critically think in order to analyze and identify best practices regarding optimal clinical system use
- Excellent communication, organization, and interpersonal skills
- Ability to work effectively with other departments, teams and vendors to resolve issues and implement solutions
- Ability to plan, test, train and implement clinical software
- Knowledgeable in Clinical Software (Imprivata, Telmediq, DAX, EPCS, and Dragon)
- Ability to understand Healthcare Informatics
- Knowledgeable in medical terminology
- Knowledgeable in EMR Software (Epic, Allscirpts, eClinicalWorks)
- Knowledgeable in Ambulatory/Inpatient Workflows
- Provider/Clinic Relations
- Ability to read and create documentation articles for internal and external use
- Project management methodologies such as agile, scrum, and waterfall
- Knowledgeable in IT Infrastructure Library (ITIL) best practices
- Highly attentive to detail
- Outstanding customer service skills, consistently receiving high ratings on user satisfaction surveys
- Ability to prioritize incidents and manage effectively
- Windows and macOS Operating Systems in a variety of environments
- Microsoft Office 365
- Software, hardware and network troubleshooting Identify root causes and preventing reocurrences
- Experience enforcing policies, standards and compliance, such as HIPAA
Certification
Epic EMR Clinical Informatics Certification
Languages
Spanish
Native or Bilingual
Timeline
Analyst, Clinical Support
Baptist Health
08.2022 - Current
Analyst, Clin/EHR Application
Baptist Health
02.2020 - 08.2022
IT Assistant
Florida Atlantic University's Charles E. Schmidt College of Medicine
04.2018 - 02.2020
Medical Education Specialist
Florida Atlantic University's Charles E. Schmidt College of Medicine
11.2017 - 04.2018
IT Student Worker
Florida Atlantic University's Charles E. Schmidt College of Medicine
04.2015 - 08.2017
MS - Information Technology and Management
Florida Atlantic University
BBA - Management Information Systems
Florida Atlantic University
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