R. Maurice Stafford
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I excel in fast-paced environments, ensuring safety and service excellence. Demonstrated ability to lead and train teams.
I seek to a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Ramp Customer Service Agent
Delta Airlines Global Services
07.2023 - Current
- Setting up flight loads and closing out aircrafts in a safe and timely manner.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Unmanned Vehicle Operator
Trans Dev
07.2022 - 10.2022
- Operated autonomous vehicles in SF Bay Area making sure they were driving and reacting in a safe manner.
- Worked singularly an effectively in fast-paced environments.
- Proven ability to deal with the public learning quickly and adapt to new situations.
Customer Services Ramp Agent
United Airlines
11.2016 - 05.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for 8-10 daily flights.
Prem Tech Customer Service Agent
AT&T Uverse
11.2011 - 09.2016
- Installing and repairing Uverse services in homes and businesses and educating customers on said services.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns; working closely with management to ensure timely resolutions that maintained brand reputation.
Lead Ramp Agent
DAL Global Service
07.2007 - 09.2009
- Managed assigned crew in ground work.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment. Set up gates for arriving flights.
- Supervised teams to properly terminate flights and over night aircraft, keeping thorough records of everything.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
Education
Business Administration And Management
Chabot College
Hayward, CABusiness Administration And Management
Citrus College
Glendora, CASkills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Service oriented self-starter
- Positive Attitude and fast learner
- Team building; Staff training; building rapport
- Exemplary work ethic; Assertiveness
Accomplishments
Licensed insurance agent in the state of Calif from from 2019-2021
Timeline
Ramp Customer Service Agent
Delta Airlines Global Services
07.2023 - Current
Unmanned Vehicle Operator
Trans Dev
07.2022 - 10.2022
Customer Services Ramp Agent
United Airlines
11.2016 - 05.2022
Prem Tech Customer Service Agent
AT&T Uverse
11.2011 - 09.2016
Lead Ramp Agent
DAL Global Service
07.2007 - 09.2009
Business Administration And Management
Chabot College
Business Administration And Management
Citrus College