Summary
Overview
Work History
Education
Skills
Professional Skills
Certificates And Achievements
Affiliations
Accomplishments
Certification
Languages
Timeline
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ROAN WYNTER JR

ROAN WYNTER JR

Danbury,CT

Summary

Resourceful and dynamic professional with dual credentials as a Certified Nursing Assistant and a Google IT Support Professional. Combining hands-on IT troubleshooting expertise from project-based training with compassionate care experience at Laurel Ridge Health and Rehab, and strong customer service skills honed in retail at Primark and Target, I offer a unique blend of technical proficiency and interpersonal excellence. Adept at problem-solving, effective communication, and collaborative teamwork, I am eager to contribute to an entry-level IT support role while leveraging my diverse background to drive operational excellence and deliver exceptional service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant| Clinicals

Laurel Ridge Health and Rehab
Danbury, CT
11.2024 - 01.2025
  • Assisted patients with daily needs, including mobility, grooming, and meal assistance, ensuring compassionate, patient-centered care.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Provided emotional support to patients and families during difficult times.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Supported non-ambulatory residents in range of motion exercises.
  • Used mobility devices to transport patients.
  • Participated in educational programs related to nursing assistant skills development.
  • Demonstrated exceptional organizational skills by supporting the healthcare team in a collaborative environment enhancing patient outcomes and satisfaction.

Customer Support

Primark
Danbury, CT
05.2024 - 07.2024
  • Achieve the highest level of customer satisfaction through voice, chat, and email communications
  • Resolve issues with customer reconciliations and quality performance
  • Proactively memorized over 100 company products and services
  • Answer the telephone, responds to customer emails, and provide general assistance to customers
  • Consult with clients after sales and contract signings to resolve problems and provide ongoing support
  • Troubleshoot and resolve issues with customer's online account
  • Work in a live chat system with the customers, managing multiple chats at once
  • Follow the case from beginning get to end to ensure customer satisfaction

Quality Assurance Officer

Target
Danbury, CT
05.2024 - 07.2024
  • Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
  • Ensured adherence to company policies and safety standards conducting routine quality assurance checks. Maintained safe working environment for employees and customers.

Google IT Support Professional Certificate

Cousera
05.2021 - 11.2022
  • Troubleshooting & Customer Support Simulation:
  • Diagnosed and resolved hardware, software, and networking issues in simulated real‑world help desk scenarios
  • Enhanced technical documentation and customer communication skills by recording detailed troubleshooting steps
  • Operating Systems & Command Line Mastery:
  • Demonstrated proficiency in both Windows and Linux environments through hands‑on command‑line operations
  • Automated routine tasks and performed system maintenance to improve operational efficiency
  • Networking Fundamentals Project:
  • Configured and troubleshooted network connections, including IP addressing and DNS setup
  • Implemented best practices for network security and performance optimization
  • System Administration & Remote Support:
  • Managed user accounts, permissions, and remote access configurations to ensure system integrity
  • Delivered timely and effective technical support using remote support tools
  • IT Security Implementation:
  • Applied foundational IT security principles by setting up firewalls, antivirus solutions, and threat mitigation strategies
  • Engaged in hands‑on cybersecurity labs to secure systems against malware and related threats
  • Capstone Project – Integrated IT Support Solution:
  • Synthesized skills in troubleshooting, operating systems, networking, and security to deliver a comprehensive IT support solution
  • Demonstrated end‑to‑end problem solving and technical proficiency in a simulated IT environment

Education

Certified Nurse Assistant - Certified Nurses Assistant

Connecticut Health Career Institute
Danbury, CT
12-2024

Certificate of Technical Studies - Google IT Support Professional Certificate

Coursera
Online
11-2022

High School -

Danbury High School
01.2020

Some College (No Degree) - General Studies

Naugatuck Valley Community College
Danbury, CT

Skills

Technical Proficiencies:

  • IT Troubleshooting (hardware, software, and networking issues)
  • Proficient with Windows
  • Command-line operations and basic scripting
  • System administration and remote support (user accounts, permissions, remote access)
  • IT security fundamentals (firewall setup, antivirus management, threat mitigation)

Customer Service and Communication

  • Excellent interpersonal and communication skills
  • Proven ability to resolve problems and handle customer inquiries
  • Experience in high-paced retail environments (Primark and Target)

Transferable & Organizational Skills:

  • Strong time management and organizational abilities
  • Adaptable, detail-oriented, and a quick learner
  • Effective team collaboration and conflict resolution skills
  • Microsoft Office 365
  • Customer service skills
  • Data Entry
  • Multitasking
  • Autonomy
  • Environmental service skills
  • Oral and written communication skills
  • Time management
  • Empathy and compassion
  • Computer skills
  • Project management
  • Staff training
  • Resource planning
  • Process improvement
  • Observing responses
  • Patient-focused care
  • Vital sign recording
  • Infection control procedures
  • Transporting patients
  • Basic life support
  • Compassionate caregiver
  • Adaptable
  • Supporting personal needs
  • Safety precautions
  • Quick problem solver

Professional Skills

Provide customer support and ensures customer satisfaction, good relationships, and work culture enhancement., Resolve customer support cases., Maintain accountability for documents, records, and electronic files., Demonstrate a positive customer service attitude/behavior., Politely address customer complaints, escalating to management when necessary., Regular use of Excel, PowerPoint, Word, Access, and their google equivalents., Pleasant and possess good interpersonal communication skills., Versatile and able to work with concurrent assignments / multi-Tasking., Resourceful in finding critical information to solve problems., Perform basic mathematical calculations.

Certificates And Achievements

  • Google Information Technology Certificate
  • Scrum Master Certificate
  • Danbury High School Soccer Team - Line Back - Leadership role as a team member

Affiliations

• Athletic Involvement:

  • Actively participate in sports and community 5k runs, including breast cancer walks, to promote health, wellness, and social awareness.

• Community & Fundraising Efforts:

  • Organized and contributed to fundraising initiatives, including Christmas toy drive at the Children's Hospital at Montefiore that brought joy to underprivileged children.

• Creative Media:

  • Passionate videographer for Danbury high school sports events, capturing memorable moments and telling inspiring stories through film.

• Culinary Arts:

  • Enjoy cooking and experimenting with new recipes, fostering creativity and bringing people together around a shared love of food.

• Mentorship & Support:

  • Serve as a mentor to my sibling, providing guidance and support while nurturing personal growth and resilience.

• Community Service:

  • Regularly volunteer to help the elderly, ensuring they feel valued and supported through genuine care and engaging conversations.

• Intellectual Curiosity:

  • Avid reader currently exploring "Don't Believe Everything You Think" by Joseph Nguyen, and always eager to learn, share ideas, and have great conversations that broaden my perspective.

Accomplishments

• Thergood Marshall Junior Mock Trial Award – First Place
Honored with the prestigious Thergood Marshall Junior Mock Trial Award as part of a high school team recognized for exceptional legal reasoning, persuasive advocacy, and outstanding teamwork in a competitive mock trial setting.

Danbury High School Soccer Team| Line Back- Leadership and Team Building

Certification

  • Certified Nursing Attendant 2025
  • Google Information Technology Certificate

Languages

English
Professional
Patois-creole
Professional

Timeline

Certified Nursing Assistant| Clinicals

Laurel Ridge Health and Rehab
11.2024 - 01.2025

Customer Support

Primark
05.2024 - 07.2024

Quality Assurance Officer

Target
05.2024 - 07.2024

Google IT Support Professional Certificate

Cousera
05.2021 - 11.2022

Certified Nurse Assistant - Certified Nurses Assistant

Connecticut Health Career Institute

Certificate of Technical Studies - Google IT Support Professional Certificate

Coursera

High School -

Danbury High School

Some College (No Degree) - General Studies

Naugatuck Valley Community College

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ROAN WYNTER JR