Roanna Acosta
Blanco,TX
Summary
Ambitious emerging junior majoring in Industrial-Organizational Psychology and Labor and Human Resources with extensive experience in customer-focused roles. Adept at multitasking in high-pressure environments, as demonstrated through roles in the restaurant industry and as a receptionist for a farmer's agent. Proven ability to manage administrative tasks efficiently while delivering top-notch customer service. Strong interpersonal skills combined with a passion for improving workplace productivity and employee satisfaction. Eager to leverage academic knowledge and practical experience in a challenging new opportunity.
Overview
3
3
years of professional experience
Work History
Receptionist & Assistant
Farmers Insurance
05.2024 - 08.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained, uploaded, and updated information in computer databases, and software's.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Server & Host
Blanco River Pizza Company
06.2021 - 08.2023
- Organized and lead training for new servers and hosts
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Psychology -
Pennsylvania State University
University Park, PA05-2027
High School Diploma -
Blanco High School
Blanco, TX05-2023
Skills
- Inventory Management
- Data Entry
- Collaboration
- Detail-Oriented
- Customer Service
- Organization skills
- Time Management
- Telephone skills
- Office Administration
Extracurricular Activities
THON Committee member, 2023-2024, Chair for an R & R committee which coordinates and documents all details on committee activities Member of the Sigma Kappa Sorority Member of the T1D club THON committee member for Hospitality
Affiliations
- Penn State THON Rules and Regulations
- Penn State THON Hospitality
- Penn State Diabetes Link
- Sigma Kappa Sorority
Timeline
Receptionist & Assistant
Farmers Insurance
05.2024 - 08.2024
Server & Host
Blanco River Pizza Company
06.2021 - 08.2023
Psychology -
Pennsylvania State University
High School Diploma -
Blanco High School
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