Moncerrath Pantoja-Zavala
Elgin,IL
Summary
Bilingual customer service specialist with a proven track record in fostering positive client interactions and managing bookings efficiently. Adept at providing personalized service recommendations and coordinating promotional efforts to boost customer engagement.
Overview
3
3
years of professional experience
Work History
Receptionist & Assistant
Barbershop
05.2023 - Current
- Greeted clients and created a welcoming environment
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments and managed daily bookings
- Handled customer inquiries and provided tailored service recommendations to enhance client satisfaction
- Assisted barbers by cleaning and organizing tools, ensuring a professional workspace for optimal service delivery
- Coordinated promotional materials to engage customers and drive foot traffic to the shop
Education
College Student - Nursing
Elgin Community Collage
Elgin, IL04-2026
Skills
- Appointment scheduling
- Client engagement
- Interpersonal communication
- Bilingual (English & Spanish)
- Organizational skills
- Team collaboration
- Critical thinking
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist & Assistant
Barbershop
05.2023 - Current
College Student - Nursing
Elgin Community Collage