Roaura Serrano
Yakima,WA
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. Compassionate individual with established experience providing support to students. Demonstrated ability to create lesson plans and assess student progress.
Overview
15
15
years of professional experience
Work History
Paraeducator
Elmview
12.2021 - Current
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented behaviors, implemented interventions and treatment results.
- Collaborated with teachers to help with classroom and workload management.
Lead Teacher
Selah GymKids
06.2018 - 12.2021
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Supervisor of Frontend
Walmart
11.2017 - 06.2018
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Online Banking Representative
Ally Bank
03.2016 - 10.2017
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
Loss Prevention Associate
Walmart
04.2008 - 05.2017
- Consulted with store managers on bases to perform loss investigations.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Completed loss control surveys for underwriting information and evaluation.
Education
GED -
Davis High School
Yakima, WA02.2008
Skills
- Lesson Planning
- Behavior Management
- First Aid and CPR Certified
- Toddler-Preschool Age-Group Experience
Languages
Spanish
Native or Bilingual
Timeline
Paraeducator
Elmview
12.2021 - Current
Lead Teacher
Selah GymKids
06.2018 - 12.2021
Supervisor of Frontend
Walmart
11.2017 - 06.2018
Online Banking Representative
Ally Bank
03.2016 - 10.2017
Loss Prevention Associate
Walmart
04.2008 - 05.2017
GED -
Davis High School
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