Rob Brown
Visalia,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Aviation Consultant
Spectre Aviation
02.2021 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Met with customers onsite to better understand project needs, discuss potential technical issues and resolve concerns.
- Skilled at working independently and collaboratively in a team environment.
Pilot In Command
Brandon Production
03.2009 - 01.2021
- Reviewed aeronautical charts and used navigational instruments during each flight and maintained strong knowledge of government and company regulations.
- Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
- Flew national and international routes covering different countries and complied with flight rules in each location.
- Met with other crew members to plan missions prior to flight and review results following completion.
Education
Bachelor of Science - Aeronautical Science
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL08.1988
Skills
- Active Listening
- Learning Strategies
- Social Perceptiveness
- New Product Information
- Corrective Actions
- Safety Regulations
- Project Cost Estimation
Additional Information
I have also been a Naval Aviator, Public Affairs Officer,NATOPS Officer,Pilot Training Officer.
Timeline
Aviation Consultant
Spectre Aviation
02.2021 - Current
Pilot In Command
Brandon Production
03.2009 - 01.2021
Bachelor of Science - Aeronautical Science
Embry-Riddle Aeronautical University - Daytona Beach
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