Summary
Overview
Work History
Education
Skills
Timeline
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Robert Colvin

Concord,NC

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

18
18
years of professional experience

Work History

Senior Program Manager

Amazon
01.2023 - Current
  • Created and drove compliance for a comprehensive quality and training program to enhance the vendor experience resulting in a 72% reduction in defects.
  • Developed the organizational strategy and led a cross-functional team to proactively eliminate vendor barriers at the root cause while reducing operational redundancy by 67% and impacting seller experience for over 10k vendors.
  • Impacted career development for over 7.7k employees, across 4 business teams in 9 countries as a critical skills presenter at the annual Career Skills Summit.

Operations Manager

Amazon
10.2019 - 01.2023
  • Directed operations across five programs, while ensuring optimal performance for 15 Area Managers and 1400 employees in day-to-day operations.
  • Improved operational efficiency by streamlining processes and implementing $36M in annual cost-saving measures.
  • Drove quality with an 81% reduction in YoY defects, from 358k defects to 67k defects, while leading regional quality improvement efforts.
  • Spearheaded, designed, and coordinated 25+ DEI projects while leading and mentoring over 700 employees as regional President of Amazon's Black Employee Network.

Surface Warfare Officer

United States Navy, USN
08.2006 - 09.2019
  • Directed cross-functional operations and logistics programs for 65K personnel by driving overall efficiency and collaboration for 13 teams across five locations.
  • Efficiently led and guided 10 directors and respective teams through seamless coordination and execution of over 70 operational campaigns meeting 100% of the objectives.
  • Conceptualized, implemented, and led operational strategy and communication for Fleet Week New York, Oceana Air Show, and other key programs while managing a $3M budget, coordinating with over 500 vendors, and executing over 150 individual events on time and within budget.

Education

MBA -

Western Governors University
Salt Lake City, UT
01.2023

Bachelor of Arts - Journalism

Norfolk State University
Norfolk, VA
05.2006

Skills

  • Business Administration
  • Operations Management
  • Business Development
  • Project Management
  • Logistics Management
  • Verbal and Written Communication
  • Strategic Planning
  • Program Management
  • Leadership Development
  • Customer Relationship Management
  • Quality Assurance
  • Cross-functional Team Leadership

Timeline

Senior Program Manager

Amazon
01.2023 - Current

Operations Manager

Amazon
10.2019 - 01.2023

Surface Warfare Officer

United States Navy, USN
08.2006 - 09.2019

MBA -

Western Governors University

Bachelor of Arts - Journalism

Norfolk State University

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Robert Colvin