Tamira W. Armwood

• The Health Coverage Program help individuals and families obtain affordable health insurance and use their insurance to access health care. Our certified Navigators enroll 5K clients in Marketplace Health Plans and conducts community outreach to over 10K residents residing in 12 Texas counties

• Managing the day-to-day operations of the Health Coverage program, including oversight of staffing, schedules, processes, policies, forms, and client communication
• Hiring, supervising, and coaching a high-performing and diverse staff to ensure effective service delivery, successful execution of responsibilities, and professional development
• Developing and implementing innovative strategies that expand the reach and effectiveness of the program
• Oversight duties and contributor of grant proposals and grant reports and ensures grant deliverables programmatically and in reporting
• Coordinating with key stakeholders, including health care providers and other community-based organizations, to identify and serve high-need clients
• Ensure high-quality content mastery of program performance and continually evaluate and improve operations and service delivery
• Model strong ethics and professionalism with adherence to program certification as a Navigator entity
• Collaborate with the Prosper Outreach team and provide leadership for Health Coverage related outreach and communications for the program
• Ensure high-quality content mastery of program performance and continually evaluate and improve operations and service delivery
• Champion Diversity, Equity, and Inclusion practices into program and operations

• All of US Research Program, The All of Us Research Program is a National Institute of Health (NIH) federally funded research program with a mission to accelerate health breakthroughs by recruiting one million or more participants over a 10-year period

• Diligently and strategically performed Start-Up activities for activation of enrollment site operations
• Supply ordering, configuration of space, display of AoU signage, test and ensure equipment is functional, internet connectivity, and staff resources and tools are available
• Recruit, train and supervise clinical team to conduct Outreach, Recruitment,
• Enrollment and Retention to attain target milestones
• Establish and implement efficient workflows according to approved NIH Standard
• Operating Procedures (SOP) and protocols to satisfy compliance
• Prepare and submit all IRB protocols, amendments and supporting documentation for regulatory review and approval
• Successfully Launched “Alpha Phase” with NIH approval to proceed to Beta Phase operations without any barriers for (2) LSUHSC enrollment sites
• Assist Business Manager with financial planning,budgeting and operational expenditures forecasting to maximize use of grant funds
• Design and deploy all advertising marketing assets using the Asset Portal to attract, engage, and educate diverse populations within Louisiana communities to include rural areas
• Adhere to all Programmatic, Quality, and Safety guidelines in accordance with
• University's policy
• Present AoU program information to select audiences via Zoom
• Collaborate with colleagues and form partnerships with community stakeholders to raise awareness, educate and recruit diverse populations for enrollment and retention in the AoU Research Program
• Report quarterly on various metrics to recognize HPO success, identify deficiencies for improvement and track progress for program milestones
• Establish and incorporate COVID-19 technology-driven remote functionalities (digital enrollment, CATI, virtual engagement webinars/presentations) to maintain and manage productivity.

• UMC is a level 1 Trauma facility, service for 446 inpatients beds, 56 emergency department exam rooms, and 19 operating rooms. It is a non-profit, public research and academic hospital in New Orleans
• Managed all Administrative Operations for Radiological outpatient services for six modalities (CT, Diagnostic X-Ray, CT, MRI, Ultrasound, Mammography, and Interventional Radiology)
• Established departmental standards oprerating procedures
• Maximized schedule templates to reduce patient wait-times and grow capacity expand outpatient service using EPIC Cadence scheduling system.
• Represent Radiology Department in leadership meetings, organizational planning and Joint Commission visits
• Determine staff assignments, review and approve time and attendance, train, monitor staff productivity, and evaluate
• Maintained compliance with company policies, objectives, and communication goals.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.

Managed all Administrative Operations for Radiological outpatient services for six modalities (CT/MRI/Ultrasound/ Mammography/X-Ray/ and Interventional Radiology) to include scheduling, order entry, electronic image processing for patients, medical records billing and follow-up on pre-authorizations for "pending" class.

• Increased receivables of Legal Claims by 6%

• Supervised, coached, counseled, trained and conducted performance evaluations for seven administrative coordinators and one Administrative Assistant Manager.

• Served as Department's Super User on Radiologic Information Systems "EPIC Cadence and PowerShare".

• Prepared statistical data reports using charts, graphs, powerpoint presentation and patient service surveys to evaluate department's productivity, satisfaction, and or deficiencies to Quality Management Committee monthly

• Organized and led staff orientation programs and training to promote collaboration.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Developed and implemented new hiring processes to include recruitment of candidates, conduct panel interview sessions with a diverse panel of Leadership, selection, organize multiple orientations across the State of Louisiana with HR analyst team and training staff for over 300+ classified and unclassified employees upon onboarding process
• Financial Management of program expenditures, budgeting, reconciliations and adjustments of federal funds when appropriate
• Established relationships with key individuals in the organization to influence organizational decision-making
• Coordinated program information by maintaining databases, generating reports, and ensuring information integrity.
• Oversaw the implementation of internal system controls
• Evaluated programmatic procedures to address current/future needs, performance and the achievement of desired "target" outcomes
• Developed measurable performance standards for staff and implement professional growth opportunities
• Ensured program compliance with Federal and State regulations