Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rob Dobratz

Greenville,USA

Summary

Seasoned Head of IT Technical Services with significant experience in managing technical teams, overseeing IT infrastructure, and executing strategic tech initiatives. Strengths lie in leadership, strategic planning, and problem-solving skills coupled with an ability to streamline operations and improve productivity. Proven track record of driving technological advancements that align with business objectives.

Overview

27
27
years of professional experience

Work History

IT Manager of Technical Services

Air Wisconsin Airlines
Appleton, WI
06.2013 - Current
  • Led a team of 4 engineers and 1 administrator to meet organizational goals.
  • Managed 2 Help Desk Analysts and 1 Field Services Technician to optimize user support.
  • Strengthened Change Control processes across IT platforms to enhance compliance.
  • Established standards for data security, backup procedures, and disaster recovery plans.
  • Collaborated with internal stakeholders throughout project lifecycles to maintain alignment.
  • Partnered with senior management on strategic planning for technology infrastructure.
  • Recommended technological enhancements that improved operational efficiencies.
  • Oversaw budget planning for technology investments and resource allocation.

System Engineer

Air Wisconsin Airlines
Appleton, WI
02.2006 - 06.2013
  • Managed 16-server VMware farm and Pure SAN across multiple data centers, ensuring optimal operation.
  • Executed software updates and patches, maintaining system reliability and security.
  • Developed comprehensive technical documentation for consistent system processes and procedures.
  • Diagnosed software and hardware issues, delivering prompt resolutions to minimize downtime.
  • Installed and configured operating systems and middleware products with support, enhancing system capabilities.
  • Delivered exceptional helpdesk service, supporting customer needs effectively.
  • Provided 24/7 on-call support to address critical system emergencies.

Sr. System Administrator

Air Wisconsin Airlines
Appleton, WI
06.2004 - 02.2006
  • Managed and monitored HP-based server infrastructure efficiently.
  • Administered IBM Tivoli Storage Manager for backup and recovery processes.
  • Supported Remote Desktop Services server farm, enabling secure external access.
  • Conducted annual disaster recovery tests at designated warm site facility.
  • Executed complete server builds, upgrades, migrations, and patch management tasks.
  • Oversaw multiple AS400 systems, including BRMS backups and administration.
  • Implemented security policies and virus protection measures effectively.
  • Delivered 24/7 on-call support to ensure system reliability.

System Administrator

Air Wisconsin Airlines
Appleton, WI
03.2000 - 06.2004
  • Provide 2nd level support to Help Desk and PC Techs
  • Support and monitor HP DL 320, DL 360, and DL 380 based server infrastructure.
  • IBM Tivoli Storage Manager backup and recovery administration.
  • Supported multiple As400 systems. Including BRMS backups, administration, patching on OS400 V4R3
  • Help develop corporate desktop image standards
  • Administer and support all HP server hardware
  • Assist System Engineer in software patching and installation
  • Create documentation for 1st level support as well as end users.
  • Provided 24X7 on call support

IT Operations Technician

Air Wisconsin Airlines
Appleton, WI
08.1998 - 03.2000
  • Supported remote field operations across DEN, ORD, and outstations through frequent travel.
  • Tracked and inventoried all PC and related equipment to maintain accurate records.
  • Installed and configured computer hardware, software, operating systems, and application software.
  • Provided technical assistance to PC and network users to resolve issues efficiently.
  • Assisted Helpdesk with level 1 and 2 issues to ensure timely resolution.

Helpdesk Technician

Air Wisconsin Airlines
Appleton, WI
03.1998 - 08.1998
  • Delivered desktop support to over 380 clients via phone and in-person to reduce downtime.
  • Planned and led IT training sessions for new and existing employees.
  • Identified, isolated, and repaired computer equipment during preventative maintenance.
  • Provided rotating 24-7 pager support for immediate issue resolution.

Education

Associate Degree - IT – Programmer/Web Analyst

Fox Valley Technical College
Appleton, WI

Skills

  • Team leadership
  • Budget management
  • Technical troubleshooting
  • Business analysis
  • Cybersecurity oversight
  • Vendor relations

Timeline

IT Manager of Technical Services

Air Wisconsin Airlines
06.2013 - Current

System Engineer

Air Wisconsin Airlines
02.2006 - 06.2013

Sr. System Administrator

Air Wisconsin Airlines
06.2004 - 02.2006

System Administrator

Air Wisconsin Airlines
03.2000 - 06.2004

IT Operations Technician

Air Wisconsin Airlines
08.1998 - 03.2000

Helpdesk Technician

Air Wisconsin Airlines
03.1998 - 08.1998

Associate Degree - IT – Programmer/Web Analyst

Fox Valley Technical College

Similar Profiles

CREATE PROFILE