Robert Dougan
Savannah,GA
Summary
Highly skilled in customer service with valuable experience as a bartender and sever, adept at managing high-volume dining environments. Possess strong teamwork and interpersonal skills, ensuring positive guest experiences and efficient table management. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Server
Huc-a-poos Bar and Grill
Tybee Island, Georgia
03.2024 - Current
- Addressed complaints to kitchen staff and served replacement items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
Bartender
Treylor Park Hitch
Savannah, Georgia
02.2024 - 05.2024
- Advanced knowledge of liquor, beer, wine, and other beverage items.
- Balanced daily registers and generated sales reports for management.
- Greeted frequent visitors by name and explained new promotions.
Bartender/Server
North Beach Bar and Grill
Tybee Island, Georgia
01.2023 - 02.2024
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Upsold customers from shelf to premium brands to help boost sales.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Education
High School Diploma -
Morgantown Highschool
Morgantown, WV01-2014
Some College (No Degree) - Business Management
West Virginia University
Morgantown, WVSkills
- Mixology
- Multitasking and organization
- Customer service
- Positive and professional
- High volume dining
- Outgoing personality
- Wine and liquor expertise
Timeline
Server
Huc-a-poos Bar and Grill
03.2024 - Current
Bartender
Treylor Park Hitch
02.2024 - 05.2024
Bartender/Server
North Beach Bar and Grill
01.2023 - 02.2024
High School Diploma -
Morgantown Highschool
Some College (No Degree) - Business Management
West Virginia University