

Accomplished Senior Manager at Southwest Airlines with expertise in strategic planning and cross-functional collaboration. Successfully negotiated over 160 contracts, enhancing operational efficiency. Led teams to optimize employee travel privileges for 75,000 staff, demonstrating exceptional problem resolution and data-driven decision-making skills. Proven track record in driving results through effective leadership and innovative solutions.
Oversaw all aspects of Southwest Airlines non revenue Travel Privileges with emphasis on day to day Human Resources functions including hiring, budgeting, project management, written and verbal communication to 75,000 employees. Maintaining a direct team responsible for all employee discounts. Also led cross functional teams and responsible for negotiating over 160 contracts with other airlines as well as outside vendors.
Strategic planning
Cross-functional collaboration
Operations management
Cross-functional team coordination
Data-driven decision making
Troubleshooting and problem resolution
Chairman of the Board for five years for Pass Bureau Association- an aviation industry community made up of airlines from all over the world focusing on solving shared problems as well as industry benchmarking.