Summary
Overview
Work History
Education
Skills
Timeline
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Robert Fisher

Lebanon,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Decades of high-level software development, project management, sales and public speaking experience.

Overview

26
26
years of professional experience

Work History

Program Development Coordinator

Adult And Teen Challenge New Jersey
08.2022 - Current
  • Coordinated events to encourage community involvement and increase awareness of organization's mission.
  • Planned and implemented fundraising events.
  • Created and implemented fundraising plans to encourage donations and distribute funding.
  • Proposed fundraising opportunities to potential donors to increase sources of funding.
  • Managed all sales initiatives and logistics for the Carpenters Shop.
  • Represented the organization weekly at public speaking events and church services, promoting the program and driving revenue opportunities.
  • Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.

Medical Coordinator

Adult And Teen Challenge New Jersey
11.2021 - 08.2022
  • Coordinated medicaid applications for all new residents
  • Authorized representative with Hunterdon County Social Services for EBT applications and coordination of State benefits.
  • Supervised resident activities and all aspects of the program's logistics.
  • Scheduled resident appointments and managed on going care.
  • Maintained detailed records of medical supplies and ordered supplies.
  • Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Customer Success Manager

Corcentric
09.2018 - 11.2021
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Increased engagement with trading partners, finding revenue expansions and provided technical solutions to complex opportunities.
  • Created customer support strategies to increase customer retention.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Conducted periodic user training sessions to support customer understanding and product feature utilization.

EDI Integration Manager

Corcentric
06.2012 - 09.2018
  • Managed a team of EDI Integration Specialists and Software Developers.
  • Primary role was to implement EDI Strategies between financial process partners in the Automotive Aftermarket, helping automotive suppliers and their customers order, pay and get paid electronically.
  • Coordinated EDI projects and communicated directly with suppliers and customers.
  • Partnered with sales and operations departments to improve the EDI integration process and data quality.
  • Created mapping and implemented solutions for all 850, 856, 810, 855, 997 and 846 EDI X12 documents.
  • Coordinated communication protocols between Corcentric and our trading partners.
  • Follow EDI guidelines from all EDI major wholesale customers and implement any updates pertaining to EDI transactions
  • Interact with internal associates as well as external business associates (Customers or vendors trading partners and EDI software technical reps)
  • Review, track and ensure document transmissions in a timely manner
  • Perform Quality Control on all setups, modifications, updates to the EDI System
  • Provide training on EDI Processes to internal associates

Senior Programmer Analyst

Cardone Industries
10.1997 - 05.2012
  • Tested and deployed scalable and highly available software products in the Automotive After Market.
  • Worked closely with clients to establish specifications and system designs.
  • Developed and maintained software in RPG400, CL, RPGLE, and ABAP
  • Participated in an SAP ERP Implementation for HR and Payroll systems, configuring software and writing new software in SAP's native programming language.
  • Developed applications in an AS400 environment for Shipping/Receiving/Distribution/Accounts Receivable and Payable and all systems that integrate with EDI partners and systems.
  • Modified existing software to correct errors, adapt to new hardware and improve performance.

Education

No Degree - Accounting

Evangel University
Springfield, MO

Skills

  • Analytical Problem Solver
  • Donor Relations
  • Training and Development
  • Strong Computer experience and communication skills

Timeline

Program Development Coordinator

Adult And Teen Challenge New Jersey
08.2022 - Current

Medical Coordinator

Adult And Teen Challenge New Jersey
11.2021 - 08.2022

Customer Success Manager

Corcentric
09.2018 - 11.2021

EDI Integration Manager

Corcentric
06.2012 - 09.2018

Senior Programmer Analyst

Cardone Industries
10.1997 - 05.2012

No Degree - Accounting

Evangel University

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Robert Fisher