Rob Heckman

Optimized all retail, shipping/receiving and accounting operations for the business. Managed inventory including audits. Maintained POS and inventory databases and ensured accuracy. Ensured customer experience was up to standard. Merchandised and rotated displays. Leveraged key campaigns to improve sellthrough and gross profit. Protected company assets by adhering to all processes in controlling shrink, expense and payroll.

Provided oversight of operations and ensured financial success of the store. Continually recruited, hired, scheduled and trained all staff. Leveraged campaigns, promotions and data analysis to achieve sales and profit goals. Provided customer service and resolved concerns. Controlled overhead expenses by effectively managing payroll, shrinkage and worker's comp. Managed inventory and associated databases.

Responsible for the overall successful operation of multiple seasonal stores, including setup/teardown and profitability. Supervised, recruited, trained, developed, coached and communicated with all Associates and Management. Oversaw staff scheduling and payroll. Created compelling visual displays to drive sales. Provided exemplary and proactive customer service, and trained all staff to do the same.

Was responsible for leading and motivating the sales team and managing the day-to-day operations of the store. Recruited, hired and scheduled all staff. Merchandised all inventory per company best practices. Reduced operating costs to maximize gross profit. Planned monthly and weekly sales goals for team, motivating and holding them accountable. Coached team on service standards through example and handled all customer issues personally. Maintained inventory levels to meet customer demand, and ensured product turn and sell-through. Analyzed reporting to make purchasing and markdown decisions. Organized events to drive sales.