Microsoft 365
Rob Kolb
Whiteland,IN
Summary
Accomplished IT professional with over 24 years of IT experience, adept at overseeing IT infrastructure and budget management. Spearheaded major security enhancements and technology overhauls, demonstrating adeptness in IT risk management and leading a team. Excellent communicator and strategic thinker. Proficient in diagnosing and resolving complex technical issues.
Overview
24
24
years of professional experience
Work History
IT Director
City of Greenwood, IN
08.2022 - 08.2024
- Supervised a staff of 4 (1 Network Administrator & 3 Technicians)
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Implemented and maintained technology and software budget.
- Procured all hardware and software for City Departments
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Network Administrator
City of Greenwood, IN
03.2021 - 07.2022
- Performed day-to-day LAN, WAN, & SAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Assisted IT staff on troubleshooting issues and closing tickets.
- Install and troubleshoot Windows servers.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Verified continuity of computer and telephone system services for users..
Systems Support Technician
City of Greenwood, IN
08.2000 - 03.2021
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
- Investigated and corrected problems with pc's, laptops, printers, copiers and other peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Image and install new PC's and laptops to city users.
- Assist other techs as needed.
Education
Bachelor of Arts - Economics/Business Administration
Eastern Illinois University
Associate of Arts -
Danville Area Community College
Danville, ILSkills
- Network Administration
- Virtualization Technologies
- IT risk management
- Information Security
- Budget Administration
- Project Coordination
- Disaster Recovery
- Technical Support Management
- User Support
Software
Windows 7, 10, 11, Server 2008-2022
Active Directory
DNS
DHCP
Windows Deployment Server
PDQ
Sentinel One
Teamviewer & RemotePC
Zoom & Microsoft Teams
Hyper-V
ArcServe Cloud Backup
Barracuda Email Security
Sonicwall Routers
Netgear Switches
Timeline
IT Director
City of Greenwood, IN
08.2022 - 08.2024
Network Administrator
City of Greenwood, IN
03.2021 - 07.2022
Systems Support Technician
City of Greenwood, IN
08.2000 - 03.2021
Bachelor of Arts - Economics/Business Administration
Eastern Illinois University
Associate of Arts -
Danville Area Community College
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