Sonia Morrison
Clarinda
Summary
Multi-talented Information Technology professional with over 20 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
23
23
years of professional experience
Work History
IT Director
Montgomery County, Iowa
07.2022 - 03.2024
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Reduced downtime and improved overall system performance by proactively addressing potential issues with network maintenance.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
- Championed employee training programs on new technologies, empowering staff members to adapt quickly to changes in the industry landscape.
Technology Director
Clarinda Community School District
07.2018 - 06.2022
- Collaborated with stakeholders to gather requirements for new technology initiatives, translating them into actionable plans aligned with business goals.
- Optimized network infrastructure for enhanced reliability through proactive monitoring, capacity management, and fault resolution techniques.
- Integrated cutting-edge tools into existing systems which resulted in elevated productivity levels among team members.
- Championed change management efforts; effectively communicated benefits of new technology adoption throughout the organization leading to successful implementation.
- Ensured seamless end-user experiences; established effective communication channels between IT and other departments, fostering collaboration and addressing technology-related concerns proactively.
- Fostered strong relationship between technology team and managers to align efforts.
- Led technology governance efforts, planning upgrades, hardware refreshes and software updates.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
IT Assistant
Shenandoah Community School District
12.2016 - 06.2018
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Evaluated emerging technologies for potential implementation within the organization to drive innovation and growth.
- Assisted in the development of custom applications tailored to specific departmental needs, resulting in increased efficiency.
- Responded to queries on phone, via email or through IT ticketing system.
- Installed and configured software and hardware.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT System Tech II
Clarinda Regional Health Center
02.2014 - 12.2016
- Increased end-user satisfaction with timely resolutions to technical issues through effective troubleshooting methodologies.
- Facilitated employee training sessions on new software tools and technologies, increasing productivity across departments.
- Supported the IT department during major technology upgrades and rollouts, minimizing disruptions to daily operations.
- Developed comprehensive documentation for IT systems and processes, improving knowledge transfer within the team.
- Troubleshot connectivity issues related to VPNs and LAN/WAN networks promptly so that remote workers had reliable connections.
- Provided level 1 and level 2 support for end-users through telephone, email, and remote desktop tools, delivering a prompt resolution of issues.
Deputy Auditor
Page County Auditor
01.2001 - 02.2014
- Administered and Processed Payroll, including: time sheet calculation, data entry, direct deposit, employee file management, FMLA, Cobra, worker’s compensation, garnishments, EFT submittals, bi-weekly payroll/deduction reports
- Administered Benefits - Medical, dental, life and other insurances, IPERS, vacation, sick and emergency leave, monthly reconciliations, new/current employee deduction management
- Prepared and submitted 1099s and W-2s
- Submitted tax forms, electronic tax submissions, quarterly reports
- Prepared payroll audit reports for state auditors, tracked inventory, helped with budget preparation
- Administered accounts payable/receivable, claim preparation, month end/year end reports
- Oversaw all technology aspects for county offices
- Acted as HIPAA Privacy Official
Education
Bachelor of Science - Systems And Network Administration
Bellevue University
Bellevue, NE2012
Associate of Science - Accounting
Iowa Western Community College
Council Bluffs, IA2002
Skills
- MS Office 365
- Google Workspace administration
- Active Directory/Group Policy
- Network Administration
- Leadership Abilities
- Project Management
- Payroll Processing
- Benefits Administration
- Accounts Payable/Receivable
- Customer Service
- Asset Management
- Building Security
- Virtualization Technologies
- IT Asset Management
- Budgeting
- IT Infrastructure Management
Timeline
IT Director
Montgomery County, Iowa
07.2022 - 03.2024
Technology Director
Clarinda Community School District
07.2018 - 06.2022
IT Assistant
Shenandoah Community School District
12.2016 - 06.2018
IT System Tech II
Clarinda Regional Health Center
02.2014 - 12.2016
Deputy Auditor
Page County Auditor
01.2001 - 02.2014
Bachelor of Science - Systems And Network Administration
Bellevue University
Associate of Science - Accounting
Iowa Western Community College
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