Rob Kue
Oshkosh,WI
Summary
I am a Hardworking employee with over 15 years of customer service support, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Self-motivated Senior Insurance Operations Technician recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and leader abilities.
Overview
16
16
years of professional experience
Work History
Senior Insurance Operations Technician
American Family Insurance
Madison, WI
10.2015 - Current
- Complete customer policy activities, via system interaction, in policy issuance, policy rating and changes, policy renewal processing, policy termination, underwriting triage, new business process flows
- Lead in submission of and supporting through implementation continuous process improvement ideas for customer and agent support processes
- Participates in corporate projects, cross-divisional teams and other ad-hoc teams needed to support corporate goals
- Triage system and technology problems
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Participated in training sessions to enhance skills and knowledge.
- Navigated multiple software applications while assisting customers.
Operations Services Representative
American Family Insurance
Madison, WI
08.2012 - 10.2015
- Accurately review and complete legal regulatory work including Affidavits, Legal Discoveries, Underwriting Reformation requests
- Lead and assist in departmental training and upskilling of both new and current ACC Services employees
- Volunteer for special projects and became a reliable resource for my team and the leadership team.
Building Management Aid
Department of Administration - Hill Farms
Madison, Wisconsin
08.2008 - 11.2010
- Created and assigned work orders to maintenance employees
- Logged work orders, issues, and errors, ensuring I followed up on any resolutions
- Provided phone support to employees on troubleshooting, building management issues, and other technical issues
Education
High School Diploma -
Sheboygan South
Skills
- Customer service excellence
- Critical Thinking
- Microsoft Office expertise
- User Support
- Documentation And Reporting
- Troubleshooting and diagnosis
- User Training
- Training abilities
- Customer Service Process Improvement
- Continuous Improvement
Timeline
Senior Insurance Operations Technician
American Family Insurance
10.2015 - Current
Operations Services Representative
American Family Insurance
08.2012 - 10.2015
Building Management Aid
Department of Administration - Hill Farms
08.2008 - 11.2010
High School Diploma -
Sheboygan South
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